Customer Service Excellence Leader
6 days ago
The Support Services Manager is responsible for delivering exceptional customer satisfaction through strategic planning, quality service delivery, and continuous improvement of the support services team.
- Develop and implement effective processes to ensure timely and efficient resolution of customer inquiries and issues.
- Lead a high-performing support team by fostering a culture of collaboration, accountability, and ongoing learning and development.
- Analyze and report on key performance metrics, including customer satisfaction, response times, and resolution rates, to inform business decisions and drive process improvements.
- A minimum of 3-5 years' experience in software application support with a strong focus on leadership and customer-facing roles.
- Proven track record of improving customer satisfaction, reducing response times, and increasing efficiency in support operations.
- Excellent communication, coaching, and problem-solving skills, with the ability to work effectively in a fast-paced environment.
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Customer Service Excellence Leader
1 week ago
Sydney, New South Wales, Australia beBeeService Full time $90,000 - $120,000Key Leadership Role: Deliver Exceptional Customer ExperienceAchieve outstanding results in customer service management by translating business needs into tangible process excellence and quality service delivery.Drive impactful collaboration to inspire people, foster community engagement, and address social issues.We are bold, imaginative, respectful, and...
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Customer Service Excellence Leader
6 days ago
Sydney, New South Wales, Australia beBeeLeadership Full time $90,000 - $110,000We are seeking an individual who can thrive in a fast-paced environment as our next Operational Support Manager.Bankstown Sports Club is a leading and innovative registered club, employing over 580 staff, and boasting a membership of 170,000.The role plays a key part in ensuring customer service excellence, employee engagement and development, effective cost...
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Customer Service Representative
7 days ago
Sydney, New South Wales, Australia Nsw Department Of Customer Service Full time**Customer Concierge Operator****Digital Service Representative****Customer Service Representative****Gosford Contact Centre | Tuggerah, Toukley, Erina, Woy Woy and Gosford Service Centres****Customer Concierge Operator -**SNSW Clerk Grade 2- starting annual salary $60,680**Digital Service Representative -**SNSW Clerk Grade 2/3- starting annual salary...
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Customer Service Representative
6 days ago
Sydney, New South Wales, Australia Nsw Department Of Customer Service Full time**Customer Concierge Operator****Digital Service Representative****Customer Service Representative****Newcastle Contact Centre | Newcastle, Wallsend, Warners Bay, Toronto, Cessnock, Maitland, Raymond Terrace, Nelson Bay, Singleton and Muswellbrook Service Centres**- **Customer Concierge Operator -**SNSW Clerk Grade 2- starting annual salary $60,680-...
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Service Excellence Leader
6 days ago
Sydney, New South Wales, Australia beBeeLeadership Full time $120,000 - $140,000Customer Experience Leader Role SummaryWe are seeking a customer-focused leader to drive service excellence and team performance.The ideal candidate will have proven experience in managing high-performing teams, with a strong passion for delivering exceptional customer experiences.This is an exciting opportunity to join our dynamic team and contribute to the...
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Leader in Customer Excellence
3 days ago
Sydney, New South Wales, Australia beBeeLeadership Full time $90,000 - $150,000Job DescriptionThe position of Customer Operations Supervisor is a key role in ensuring the delivery of high-quality, consistent, and responsive customer service. The supervisor will lead a team of customer operations technicians within the international business exchange data center and act as a subject matter expert across the wider campus.As a leader, you...
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Service Excellence Leader
1 week ago
Sydney, New South Wales, Australia beBeeLeader Full time $80,000 - $125,000Job Role OverviewThe Customer Service Manager plays a pivotal role in delivering exceptional service and driving business results. This leadership position offers excellent opportunities for career advancement and personal growth.Key Responsibilities:Lead and manage daily operations to drive customer satisfaction and financial performanceInspire and develop...
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Service Excellence Leader
3 days ago
Sydney, New South Wales, Australia beBeeLeadership Full time $90,000 - $120,000Job DescriptionThe Customer Service Manager is a pivotal role in driving customer service excellence. As a leader, you will oversee daily operations to deliver outstanding service and achieve strong results.Your key responsibilities include championing the company strategy, providing ongoing coaching and leadership to your team, and working closely with the...
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**Service Excellence Leader**
1 week ago
Sydney, New South Wales, Australia beBeeTeamleader Full time $80,000 - $90,000Technical Support Team LeaderLeading a technical support team requires exceptional leadership and coaching skills. As a Technical Support Team Leader, you will play a crucial role in driving service excellence and empowering your team to achieve their full potential.The key responsibilities of this role include:Coaching, motivating, and leading the technical...
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Customer Service Excellence Leader
1 week ago
Sydney, New South Wales, Australia beBeeCustomer Full time $65,000 - $85,000Delivering exceptional customer service requires a unique blend of skills and passion.The ideal candidate will possess excellent leadership abilities, enabling them to effectively manage and motivate the customer service team.Key responsibilities include:Leading the customer service team and overseeing the daily operations of the branch.Providing outstanding...
