Leader in Customer Excellence

2 days ago

Sydney, New South Wales, Australia beBeeLeadership Full time $90,000 - $150,000
Job Description

The position of Customer Operations Supervisor is a key role in ensuring the delivery of high-quality, consistent, and responsive customer service. The supervisor will lead a team of customer operations technicians within the international business exchange data center and act as a subject matter expert across the wider campus.

As a leader, you will be responsible for supervising day-to-day operations, coordinating customer installations and service requests, driving continuous improvement in service delivery and operational efficiency. You will also support the training and development of both direct and indirect reports across multiple sites.

Key Responsibilities:

  • Team Leadership & Development: Lead and develop a team of customer operations technicians to ensure they have the skills and knowledge required to deliver exceptional customer service.
  • Customer Service & Operations: Coordinate customer installations and service requests, resolving any issues that may arise.
  • Process & Quality Management: Implement and maintain processes to ensure high-quality, consistent, and responsive customer service.
  • Collaboration & Communication: Collaborate with cross-functional teams to drive continuous improvement in service delivery and operational efficiency.
Required Skills & Qualifications

To be successful in this role, you will need:

  • A strong leadership and management background with experience in leading teams to achieve high levels of performance.
  • Excellent communication and interpersonal skills, with the ability to build relationships with colleagues at all levels.
  • Strong problem-solving and analytical skills, with the ability to analyze complex problems and develop effective solutions.
  • Experience in customer service and operations, with a focus on delivering high-quality, consistent, and responsive customer service.
Benefits

This role offers a competitive salary package, including annual bonus and company shares. Additionally, you will have access to onsite gyms, EV chargers, and other company wellness benefits.

Others

This role provides an excellent opportunity to shape the function across the cluster, optimize processes, help develop, shape, and mentor our onsite engineers. If you are passionate about delivering exceptional customer service and have a strong leadership background, we encourage you to apply for this exciting opportunity.

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