**Service Excellence Leader**

6 days ago

Sydney, New South Wales, Australia beBeeTeamleader Full time $80,000 - $90,000
Technical Support Team Leader

Leading a technical support team requires exceptional leadership and coaching skills. As a Technical Support Team Leader, you will play a crucial role in driving service excellence and empowering your team to achieve their full potential.

The key responsibilities of this role include:

  • Coaching, motivating, and leading the technical support team to meet set service level targets
  • Managing all facets of inbound technical support calls, including monitoring the team's phone status and number of calls taken
  • Identifying training opportunities for team members
  • Providing ongoing feedback to encourage skill development and personal growth
  • Mentoring team members in their professional development

Required competencies and experience include:

  • An IT diploma or degree in helpdesk/network support or software analysis, or similar
  • A minimum of 12 months' experience in a technical support and customer service role, preferably from a call centre, helpdesk, ISP, or software support environment
  • Knowledge of industry-standard products and services, as well as accounting software
  • Excellent communication and interpersonal skills, both written and verbal
  • Well-developed time management skills, with the ability to think on your feet and prioritize tasks effectively

We offer a range of benefits to support your wellbeing and career growth, including:

  • Wellbeing activities and workshops
  • Paid parental leave
  • Social committee events and networking opportunities
  • Free counseling services and access to employee assistance programs

This is an excellent opportunity to take your career to the next level and make a real impact in a dynamic and supportive team environment.

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