Service Excellence Leader
1 week ago
The Customer Service Manager plays a pivotal role in delivering exceptional service and driving business results. This leadership position offers excellent opportunities for career advancement and personal growth.
- Key Responsibilities:
- Lead and manage daily operations to drive customer satisfaction and financial performance
- Inspire and develop your team through effective coaching, feedback, and recognition
- Foster a high-performance culture by modelling service excellence
- Maximise team productivity through smart workforce planning and task delegation
- Spend quality time on the floor to lead by example and gain valuable customer insights
- Previous experience as a Retail Manager, Area Manager or similar, ideally in Retail or Department Store environment
- Strong people leadership skills with a 'hands-on', collaborative approach
- Demonstrated ability to drive team performance, meet KPIs and manage performance effectively
- Customer focused with superior customer service skills
- Strong commercial acumen and understanding of retail operations
- Excellent time management and prioritisation skills
- A natural leader with excellent communication skills
- Ability to motivate and inspire team members to achieve their best
- Strong analytical and problem-solving skills
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Service Excellence Leader
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Service Excellence Leader
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