Business Growth Specialist
1 week ago
**About the Opportunity**
We are a fun, energetic and talented team seeking an exceptional Business Development Advisor to help keep our current members engaged with our outstanding customer-focused services.
- Making outbound calls to ensure we deliver high-level customer service and retention.
- Assisting in answering queries relating to CCIWA member services.
- Developing and maintaining a target list of prospective Members.
- Identifying member needs and developing opportunities to cross and up-sell suitable CCIWA products and services.
- Utilizing the CRM to document and manage pipelines, member interactions, and improve data quality.
**Responsibilities**
The ideal candidate will be a customer-focused individual who can engage with internal and external customers. They will possess strong verbal and written communication skills, with the ability to efficiently deal with administration tasks.
**Key Requirements**
To succeed in this role, you will require:
- A proven track record of delivering exceptional customer service.
- Strong communication and interpersonal skills.
- Experience in sales or business development (preferably B2B).
- Proven ability to work well in a team environment.
- Familiarity with Microsoft Office applications and CRM systems.
**Company Overview**
CCIWA is an independent, not-for-profit organization that has been the voice of business for over 130 years. With over 7,400 members from across all regions and industries, our mission is to make it easier to do business in WA and ensure the state is a place where businesses can thrive.
**What We Offer**
We offer a range of benefits to support our employees, including:
- A competitive salary package.
- A variety of working and leave options.
- Access to free and confidential counseling.
- Flexible working arrangements.
- Salary sacrificing options.
**Location**
This full-time position is based in Perth CBD.
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