Administrative Support Specialist

1 week ago

Perth, Western Australia Healthscope Full time
Administration Officer / Ward Clerk

We are seeking a highly organized and detail-oriented individual to join our Patient Services Team as an Administration Officer / Ward Clerk.

Key Responsibilities:
  • Manage a busy reception desk, ensuring a high level of customer service and professionalism.
  • Answer and redirect calls, and organize appointments and prepare admission paperwork with accuracy and efficiency.
  • Conduct follow-up requests and make reminder calls for visits, maintaining effective communication with patients and staff.
  • Maintain accurate and effective record management systems, including preparation of medical records and performance of Health Fund Checks as required.
  • Manage the collection of excesses/co payments and coordinate with staff from other departments to ensure seamless operations.
  • Complete other clerical tasks such as data entry to support nursing staff and management, utilizing MS Office (Outlook, Word, and Excel) with proficiency.
Requirements:
  • Excellent interpersonal and communication skills, with the ability to work well independently and within a team.
  • Highly developed organizational skills, with the ability to prioritize tasks and meet deadlines in a fast-paced environment.
  • Strong attention to detail, with a focus on accuracy and quality in all aspects of work.
  • Experience in MS Office (Outlook, Word, and Excel) and WebPas Hospital system (desired).
  • Flexibility to work a variety of shifts, including early/late shifts and weekend work, with a willingness to cross-skill to assist in Preadmission, Admission, Ward Clerk, and Medical Reception.
About Us:

Mount Hospital is a leading inner-city hospital, providing Acute Surgical, Medical, and Rehabilitation, Coronary, and Intensive Care Services to over 20,000 patients annually. We offer a collaborative team environment, opportunities for growth and development, and a commitment to delivering exceptional patient care.

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