Pacific Complaints Resolution Manager

2 days ago

Sydney, New South Wales, Australia beBeeCustomer Full time $133,097 - $168,449
Job Summary

A senior leadership role has emerged to oversee the Pacific region's complaint resolution operations. As a seasoned professional, you will direct the development and implementation of customer complaints programs, ensuring alignment with global and local policies.

Main Responsibilities:

  • Develop and manage the customer complaints program in accordance with regulatory requirements.
  • Establish efficient complaint resolution processes and service level agreements to guarantee timely resolutions.
  • Lead a team of dispute resolution specialists, providing guidance, training, and performance management.
  • Produce timely business intelligence to inform strategic decision-making.
  • Analyse complaint trends and provide subject matter expertise to support management in understanding root causes and developing mitigation strategies.

Skill Requirements:

  • Proven experience in Customer Relations, Complaints or Service Delivery Management.
  • Knowledge of Australian and New Zealand regulatory frameworks.
  • Experience in designing and implementing complaint handling frameworks.
  • Strong communication and influencing skills.
  • Creative problem-solving abilities.

About Our Culture:

We foster a culture of inclusivity and diversity through learning opportunities, cultural awareness initiatives, and employee resource groups. Our people are our greatest asset, and we invest in their continuous growth and development.

Our Commitment:

We are committed to equal opportunities for all qualified individuals, regardless of race, color, religion, age, gender, national origin, disability, or any other protected characteristic.

  • Pacific Customer Complaints Resolution Lead

    5 days ago

    Sydney, New South Wales, Australia beBeeComplaints Full time $120,000 - $140,000

    Job TitleWe are seeking a highly skilled professional to lead our customer complaints resolution program across the Pacific region.About This RoleThis is an exciting opportunity for a seasoned Dispute Resolution Specialist to join our team and contribute to delivering exceptional service to our customers.In this challenging yet rewarding role, you will...

  • Senior Complaints Resolution Manager

    12 hours ago

    Sydney, New South Wales, Australia beBeeCustomerRelations Full time $143,200 - $173,000

    Job SummaryThis is a senior leadership role responsible for managing complaints and disputes in the Pacific region.Key ResponsibilitiesLeading complaint resolution to ensure timely and effective outcomes for customers.Establishing and maintaining complaint resolution processes and service level agreements.Managing and developing teams of dispute resolution...

  • Complaints and Dispute Manager, Pacific

    2 days ago

    Sydney, New South Wales, Australia AIG Full time

    This is a Complaints and Dispute Manager, Pacific role with AIG based in Sydney, NSW, AU == AIG ==Role Seniority - seniorMore about the Complaints and Dispute Manager, Pacific role at AIG#LI-JC1At AIG, we are reimagining the way we help customers to manage risk. Join us as Complaints and Dispute Manager of the Pacific region (Australia and New Zealand) to...

  • Complaints And Dispute Manager, Pacific

    3 weeks ago

    Sydney, New South Wales, Australia AIG Full time

    #LI-JC1 At AIG, we are reimagining the way we help customers to manage risk.Join us as Complaints and Dispute Manager of the Pacific region (Australia and New Zealand) to play your part in that transformation.It's an opportunity to grow your skills and experience as a valued member of the team.Make your mark in Business Operations As a world leader in...

  • Complaints and Dispute Manager, Pacific

    3 weeks ago

    Sydney, New South Wales, Australia AIG Full time

    #LI-JC1At AIG, we are reimagining the way we help customers to manage risk. Join us as Complaints and Dispute Manager of the Pacific region (Australia and New Zealand) to play your part in that transformation. It's an opportunity to grow your skills and experience as a valued member of the team.Make your mark in Business OperationsAs a world leader in...

  • Complaints and Dispute Manager, Pacific

    3 weeks ago

    Sydney, New South Wales, Australia AIG Full time

    #LI-JC1At AIG, we are reimagining the way we help customers to manage risk. Join us as Complaints and Dispute Manager of the Pacific region (Australia and New Zealand) to play your part in that transformation. It's an opportunity to grow your skills and experience as a valued member of the team.Make your mark in Business OperationsAs a world leader in...

  • Complaints and Dispute Manager, Pacific

    7 days ago

    Sydney, New South Wales, Australia AIG Full time US$120,000 - US$200,000 per year

    #LI-JC1At AIG, we are reimagining the way we help customers to manage risk. Join us as Complaints and Dispute Manager of the Pacific region (Australia and New Zealand) to play your part in that transformation. It's an opportunity to grow your skills and experience as a valued member of the team.Make your mark in Business OperationsAs a world leader in...

  • Complaints and Dispute Manager, Pacific

    4 weeks ago

    Sydney, New South Wales, Australia AIG Full time

    Join to apply for the Complaints and Dispute Manager, Pacific role at AIG1 day ago Be among the first 25 applicantsJoin to apply for the Complaints and Dispute Manager, Pacific role at AIGTalent Lead @ AIG Pacific | Talent Strategy | Business Partnering | Sourcing Specialist | Strategic Planning | Creative Problem SolvingAt AIG, we are reimagining the way we...

  • Complaints and Dispute Manager, Pacific

    4 weeks ago

    Sydney, New South Wales, Australia AIG Full time

    Join to apply for the Complaints and Dispute Manager, Pacific role at AIG1 day ago Be among the first 25 applicantsJoin to apply for the Complaints and Dispute Manager, Pacific role at AIGTalent Lead @ AIG Pacific | Talent Strategy | Business Partnering | Sourcing Specialist | Strategic Planning | Creative Problem SolvingAt AIG, we are reimagining the way we...

  • Pacific Disputes Resolution Lead

    5 days ago

    Sydney, New South Wales, Australia beBeeComplaint Full time $120,000 - $150,000

    Job Title: Complaints and Dispute Manager, PacificWe are seeking a seasoned professional to oversee the resolution of customer complaints across our Pacific operations.The ideal candidate will lead a team of dispute resolution specialists while collaborating with various departments to address issues that generate complaints.Key Responsibilities:Develop and...