Incident & Problem Manager - Enterprise Environment
2 days ago
Job Summary
Technology People Australia is seeking an experienced Incident & Problem Manager to join our team in a permanent capacity. As a key member of our IT service management team, you will be responsible for overseeing the Incident and Problem Management processes, managing major incidents, and developing strategies to prevent future disruptions and enhance service delivery.
Key Responsibilities
- Manage and execute Incident and Problem Management processes, including Major Incident Management, to ensure minimal service disruptions and optimal service delivery.
- Lead Post Incident Reviews and prepare detailed reports to drive continuous improvement and identify areas for service enhancement.
- Analyse incident and problem trends to identify risks and implement service improvement initiatives, ensuring alignment with ITIL V4 principles.
- Maintain and update policy and procedural documentation for Incident and Problem Management, ensuring compliance and best practices.
- Collaborate with stakeholders to enhance communication and ensure alignment during incidents, fostering strong relationships with internal and external stakeholders.
Requirements
- 5+ years of experience in Incident and Problem Management, with a strong understanding of ITIL V4 principles and proven experience in managing major incidents and problem resolution in a complex IT environment.
- Proficiency in using the ServiceNow platform for incident and problem management, with exceptional communication, negotiation, and stakeholder management skills.
- Strong analytical and problem-solving abilities, with a focus on risk management and continuous service improvement, driving improvements in incident and problem management.
What We Offer
As a valued member of our team, you will have the opportunity to work with a leading technology company, driving improvements in incident and problem management and minimizing service disruptions. If you are a motivated and experienced Incident & Problem Manager looking for a new challenge, please submit your application.
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Melbourne, Victoria, Australia Technology People Australia Full timeJob SummaryTechnology People Australia is seeking an experienced Incident & Problem Manager to join our team in a permanent capacity. As a key member of our IT service management team, you will be responsible for overseeing the Incident and Problem Management processes, managing major incidents, and developing strategies to prevent future disruptions and...
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