Customer Service Network Director
3 days ago
This is a high-impact role driving operational excellence, innovation, and customer experience across a multi-site, matrix organisation.
About the Role- Optimise a network of multiple branches nationally for a leading industrial distribution business.
- Lead, coach, and develop branch leaders to build high-performing, engaged teams.
- Drive performance and cultural transformation, embedding accountability and operational discipline.
- Develop and implement strategic plans to improve operational efficiency and customer satisfaction.
- Collaborate with sales, operations, IT, and People & Culture teams to drive process improvements and enhance the customer experience.
- Foster a collaborative and high-performing culture across a matrix organisation.
You are a proven General Manager with prior experience leading multi-branch or multi-site operations, ideally in industrial, manufacturing, or trades sectors.
- You bring strong commercial acumen with experience in P&L and budget management and have a track record of driving operational excellence, network optimisation, and performance improvements at scale.
- Experienced in leading high-performing teams and embedding a performance-focused, collaborative, and inclusive culture, you are comfortable working across a matrix organisation with sales, operations, IT, and People & Culture teams.
This large and reputable engineering products and services business has a strong global presence and a local focus on expansion.
- They supply close to 60 countries with diverse, and innovative products and services, and contribute to thousands of other brands and businesses the world over.
- A well-known employer of choice, with a leading focus on sustainability, diversity and best-in-class service offerings.
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