Customer Service Director

1 week ago


Brisbane, Queensland, Australia beBeeLeader Full time $76,515 - $78,000

Customer Service Director Job

We are looking for a dynamic and experienced leader to oversee our customer service operations. This pivotal role is designed for a results-driven manager who thrives in a fast-paced technical environment.

Responsibilities:
  • Lead, Develop, and Motivate a Team
  • Manage the full employee lifecycle, including recruitment, onboarding, training, performance reviews, and professional development plans.
  • Develop Customer Service Strategies
  • Analyse key performance metrics to drive operational efficiency within the customer service centre.
  • Liaise closely with the technical, sales, and warehouse teams to streamline workflows and resolve escalated issues.
  • Solve Complex Customer Issues

Requirements:

  • A minimum of 1+ years of experience in a customer service management or team leadership role, preferably within the automotive or trade industry.
  • Proven ability to lead, develop, and inspire a team in a fast-paced environment, with a strong focus on coaching and mentorship.
  • Exceptional Communication Skills


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