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Customer Service Director
3 weeks ago
This pivotal leadership role is designed for a hands-on professional who thrives in a technical environment.
You will oversee the entire customer journey, from initial engagement to post-support, ensuring every interaction reinforces our client's reputation for excellence and expertise.
Lead a team dedicated to providing exceptional service to a knowledgeable B2B clientele, requiring a blend of leadership skills, process improvement, and a deep understanding of customer needs in a technical industry.
Responsibilities include:
- Developing and executing customer service strategies to meet business objectives
- Leading a high-performing team to deliver exceptional customer experiences
- Collaborating with cross-functional teams to drive process improvements and innovation
Required Skills and Qualifications:
Leadership Skills: Proven ability to lead and manage high-performing teams in a fast-paced environment
Customer Focus: Deep understanding of customer needs and expectations in a technical industry
Strategic Thinking: Ability to develop and execute customer service strategies that drive business results
Benefits:
Competitive compensation and benefits package
Opportunities for professional growth and development
A dynamic and supportive work environment
Others:
Must be able to work in a fast-paced environment and adapt to changing priorities
Must have excellent communication and interpersonal skills
