Customer Service Network Leader

2 weeks ago

Brisbane, Queensland, Australia beBeeGeneral Full time $120,000 - $180,000
General Manager Customer Service Networks

We are seeking a highly experienced General Manager to lead our customer service networks nationwide. As a key member of our executive team, you will be responsible for shaping strategy, culture, and performance across our extensive branch network.

  • Oversight and optimisation of a network of multiple branches nationwide.
  • Leading, coaching, and developing branch leaders to build high-performing, engaged teams.
  • Driving performance and cultural transformation, embedding accountability and operational discipline.
  • Collaboration across a matrix organisation with sales, operations, IT, and People & Culture teams.
  • Implementation of technology and AI solutions to enhance productivity and customer satisfaction.

A successful candidate will have prior experience leading multi-branch or multi-site operations, preferably in industrial, manufacturing, or trades sectors. You will bring strong commercial acumen, P&L, and budget management experience, along with a track record of driving operational excellence, network optimisation, and performance improvements at scale.

You will be experienced in leading high-performing teams and embedding a performance-focused, collaborative, and inclusive culture. Comfortable working across a matrix organisation with sales, operations, IT, and People & Culture teams. Strategic and innovative, able to analyse branch footprints and customer needs, implement process improvements.

Humble and hands-on, earning respect through actions, coaching, and mentoring, navigating transformational change while maintaining engagement across a large, dispersed network. Influential communication and stakeholder management skills enable alignment of diverse teams with strategic objectives and sustainable business outcomes.

Culture & Benefits

This globally present engineering products and services business has a strong local focus on expansion. Supplying close to 60 countries with diverse, innovative products and services, contributing to thousands of other brands and businesses worldwide. With a leading focus on sustainability, diversity, and best-in-class service offerings, they are a well-known employer of choice.

  • Growth opportunities through mentorship by highly engaged leaders
  • Attractive salary package including tools of trade and performance-based incentives
  • Shared passion - part of a business passionate about what they do

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