Service Architect, Contact Centre Expert
1 week ago
We are seeking a highly skilled Service Architect, Contact Centre to join our team at Optus. As a key member of our architecture team, you will be responsible for providing technical advice and expertise to support the design and implementation of our contact centre solutions.
Key Responsibilities- Provide high-level technical advice and expertise to support the design and implementation of contact centre solutions
- Collaborate with cross-functional teams to ensure architectural integrity and consistency across all contact centre environments
- Develop and maintain technical documentation and standards for contact centre solutions
- Assist in the development and implementation of technical solutions to meet business requirements
- Provide technical support and guidance to customer delivery teams as required
- Proven experience working in a senior role within pre-sales/embedded architecture
- Experience in providing high-level technical advice and expertise to support the design and implementation of contact centre solutions
- Strong understanding of converged environments and technical solutions
- Excellent communication and interpersonal skills
- Tertiary qualifications in IT or engineering field, industry certifications from Cisco, Genesys, NICE and Microsoft advantageous
- Opportunity to work with a leading telecommunications company
- Collaborative and dynamic work environment
- Professional development and growth opportunities
- Competitive salary and benefits package
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Service Architect, Contact Centre Expert
7 days ago
Melbourne, Victoria, Australia Optus Full timeAbout the RoleWe are seeking a highly skilled Service Architect to join our Contact Centre team at Optus. As a key member of our team, you will provide technical advice and expertise to support the design and implementation of converged environments.Your Key ResponsibilitiesArchitectural Design: Design and document converged environments as a high-level...
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Service Architect, Contact Centre
5 days ago
Melbourne, Victoria, Australia Singtel Optus Pty Limited Full timeJob Title: Service Architect, Contact CentreAt Singtel Optus Pty Limited, we're committed to delivering exceptional customer experiences. As a Service Architect, Contact Centre, you'll play a critical role in shaping our technical strategy and ensuring the seamless integration of our converged environments.Key Responsibilities:Design and document converged...
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Service Architect, Contact Centre
1 week ago
Melbourne, Victoria, Australia Singtel Optus Pty Limited Full time{"title": "Service Architect, Contact Centre", "description": "Key ResponsibilitiesAs a Service Architect, Contact Centre at Singtel Optus Pty Limited, you will provide technical advice and expertise to support, identify and provide technical solutions and maintain architectural integrity in support of a customer's account and the Optus account team.Key...
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Service Architect, Contact Centre
17 hours ago
Melbourne, Victoria, Australia Singtel Group Full timeAbout the RoleWe are seeking a highly skilled Service Architect, Contact Centre to join our team at Optus. As a key member of our architecture team, you will be responsible for providing technical advice and expertise to support the design and implementation of our converged environments.Key ResponsibilitiesProvide high-level technical advice and expertise...
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Service Architect, Contact Centre
4 days ago
Melbourne, Victoria, Australia Singtel Full timeUnlock Your Potential as a Service Architect, Contact CentreAt Singtel, we're committed to delivering exceptional customer experiences. As a Service Architect, Contact Centre, you'll play a critical role in shaping our technical strategy and ensuring seamless interactions with our customers.Your Key ResponsibilitiesDevelop and maintain architectural designs...
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Service Architect, Contact Centre
2 weeks ago
Melbourne, Victoria, Australia Singtel Group Full timeAbout the RoleWe are seeking a highly skilled Service Architect, Contact Centre to join our team at Singtel Group. As a key member of our organization, you will play a critical role in providing technical advice and expertise to support the design and implementation of our contact centre solutions.Key ResponsibilitiesArchitecture Integrity: Ensure the design...
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Service Architect, Contact Centre
1 day ago
Melbourne, Victoria, Australia Singtel Group Full timeAbout the RoleWe are seeking a highly skilled Service Architect, Contact Centre to join our team at Optus. As a key member of our architecture team, you will be responsible for providing technical advice and expertise to support the design and implementation of converged environments.Key ResponsibilitiesProvide high-level technical advice and expertise to...
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Service Architect, Contact Centre
1 week ago
Melbourne, Victoria, Australia Singtel Group Full timeAbout the RoleWe are seeking a highly skilled Service Architect, Contact Centre to join our team at Optus. As a key member of our team, you will be responsible for providing technical advice and expertise to support, identify and provide technical solutions and maintain architectural integrity in support of a customer's account and the Optus account team.Key...
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Service Architect, Contact Centre Specialist
1 week ago
Melbourne, Victoria, Australia Singtel Group Full time{"title": "Service Architect, Contact Centre", "description": "Unlocking Customer ExperienceAt Singtel Group, we're committed to delivering exceptional customer experiences. As a Service Architect, Contact Centre, you'll play a critical role in shaping our technical strategy and ensuring seamless interactions between customers and our teams.Your Key...
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Service Architect, Contact Centre
5 days ago
Melbourne, Victoria, Australia Singtel Group Full timeAbout the RoleWe are seeking a highly skilled Service Architect, Contact Centre to join our team at Optus. As a key member of our architecture team, you will be responsible for providing technical advice and expertise to support the design and implementation of converged environments.Key ResponsibilitiesProvide high-level technical advice and expertise to...
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Service Architect, Contact Centre
1 week ago
Melbourne, Victoria, Australia Singtel Group Full timeAbout the RoleWe are seeking a highly skilled Service Architect, Contact Centre to join our team at Optus. As a key member of our architecture team, you will be responsible for providing technical advice and expertise to support the design and implementation of converged environments.Key ResponsibilitiesProvide high-level technical advice and expertise to...
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Service Architect, Contact Centre
2 weeks ago
Melbourne, Victoria, Australia Singtel Group Full timeAbout the Role:We are seeking a highly skilled Service Architect, Contact Centre to join our team at Singtel Group. As a key member of our architecture team, you will be responsible for providing technical advice and expertise to support the design and implementation of our contact centre solutions.Key Responsibilities:Provide technical guidance and support...
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Service Architect, Contact Centre
1 week ago
Melbourne, Victoria, Australia Singtel Group Full timeAt Singtel Group, we're committed to delivering exceptional customer experiences. As a Service Architect, Contact Centre, you'll play a critical role in shaping our technical direction and ensuring the integrity of our converged environments.Your Key ResponsibilitiesDesign and document architectural blueprints for our converged environments, ensuring...
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Service Architect, Contact Centre Specialist
2 days ago
Melbourne, Victoria, Australia Singtel Optus Pty Limited Full timeAbout the RoleWe are seeking a highly skilled Service Architect to join our Contact Centre team at Optus. As a key member of our team, you will be responsible for providing technical advice and expertise to support the design and implementation of our converged environments.Key ResponsibilitiesArchitectural design and documentation of converged...
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Service Architect, Contact Centre
2 weeks ago
Melbourne, Victoria, Australia Singtel Group Full timeAt Singtel Group, we are committed to delivering exceptional customer experiences through innovative technology solutions. As a Service Architect, Contact Centre, you will play a critical role in shaping the technical direction of our customer-facing services.Key Responsibilities:Architecture Integrity: Develop and maintain architectural designs and...
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Melbourne, Victoria, Australia Optus Full timeAbout the RoleWe are seeking a highly skilled Service Architect to join our Contact Centre team at Optus. As a key member of our team, you will provide technical advice and expertise to support the design and implementation of our converged environments.Your Key ResponsibilitiesArchitectural Design: Develop and maintain architectural designs for our...
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Melbourne, Victoria, Australia Optus Full timeAbout the RoleWe are seeking a highly skilled Service Architect to join our Contact Centre team at Optus. As a key member of our team, you will provide technical advice and expertise to support the design and implementation of converged environments.Your Key ResponsibilitiesArchitectural Design: Design and document converged environments as a high-level...
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Service Architect, Contact Centre Specialist
3 days ago
Melbourne, Victoria, Australia Singtel Full timeAbout the RoleWe are seeking a highly skilled Service Architect to join our Contact Centre team at Optus. As a key member of our team, you will provide technical advice and expertise to support the design and implementation of converged environments.Your Key ResponsibilitiesArchitectural Design: Design and document converged environments as a high-level...
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Service Architect, Contact Centre Specialist
1 week ago
Melbourne, Victoria, Australia Singtel Full timeAbout the RoleWe are seeking a highly skilled Service Architect, Contact Centre to join our team at Optus. As a key member of our team, you will be responsible for providing technical advice and expertise to support, identify and provide technical solutions and maintain architectural integrity in support of a customer's account and the Optus account...
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Contact Centre Solutions Architect
2 weeks ago
Melbourne, Victoria, Australia Singtel Full timeIntroduction At Singtel, we aspire to be the most cherished brand in everyday life. As a Service Architect for our Contact Centre, you will leverage your extensive technical knowledge to deliver strategic solutions, ensuring the architectural integrity of our services while supporting both customer and internal teams. Key ResponsibilitiesArchitectural...