Customer Engagement Specialist with Utilities Expertise
4 days ago
At Rio Tinto, we are seeking a highly skilled CUSTOMER ENGAGEMENT SPECIALIST WITH UTILITIES EXPERTISE to join our Utilities team in Perth. This exciting role offers a unique opportunity to manage the electricity and water related customer service functions for Pilbara Utilities.
About the RoleThis specialist position will oversee the customer call centre, billing, and credit management process and systems to ensure the integrity of Rio Tinto's billing function. You will also be responsible for managing the building and land development application process, delivering on key improvement projects, and proactively managing the customer service relationship that provides electricity and water services throughout the Pilbara.
Key Responsibilities- Develop and maintain proactive, values-based relationships with the contractor customer service team and all other key relationships
- Perform contract management activities including monitoring contract performance, undertaking contract negotiations, and executing contracts and contract variations
- Undertake quarterly contractor performance reviews
- Collaborate effectively across our Utilities team and the wider RTIO group, seeking to drive value and leverage synergies
- Manage the customer call centre, billing, and credit management process and systems
- Oversee the meter upgrade program
- Leverage Smart Meter technology opportunities
- Manage the building and land development application process
- Deliver on key improvement projects
- Proactively manage the customer service relationship
- Monitor, record, and HSE reporting relating to contractor meter reading personnel
- Previous experience managing service contracts
- Knowledge of utility (water and electricity) operations
- Strong financial management, credit control, relationship management, business improvement, and project management skills
- Able to successfully manage competing priorities
Rio Tinto is a leading global mining and materials company operating in 35 countries. We produce iron ore, copper, aluminium, critical minerals, and other materials needed for the global energy transition. Our purpose is finding better ways to provide the materials the world needs – striving for innovation and continuous improvement to produce materials with low emissions and to the right environmental, social, and governance standards.
What We Offer- A competitive base salary of $120,000 - $150,000 per annum
- A comprehensive benefits package, including full relocation to Western Australia from elsewhere in Australia
- Extensive salary sacrifice & salary packaging options
- Career development & education assistance to further your technical or leadership ambitions
- Ongoing access to family-friendly health and medical wellbeing support
- Leave for all of life's reasons (vacation/annual, paid parental, sick leave, cultural leave)
We welcome and encourage applications from Aboriginal and Torres Strait Islander people, women, the LGBTI+ community, mature workers, people with disabilities, and people from different cultural backgrounds. At Rio Tinto, we are committed to an inclusive environment where people feel comfortable to be themselves. We want our people to feel that all voices are heard, all cultures respected, and that a variety of perspectives are not only welcome – they are essential to our success.
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