Customer Support Specialist

2 weeks ago

Sydney, New South Wales, Australia LEAP Legal Software Full time
About LEAP Legal Software

LEAP Legal Software is a leading provider of innovative productivity solutions for the legal industry, part of ATI – a prominent international LegalTech company. For over three decades, our commitment to excellence has driven us to reimagine tools that support our mission: 'Helping lawyers who help people'. Our software, used by over 100,000 lawyers and staff in small and medium-sized law firms, empowers them to work more efficiently.

We're a fast-growing technology business with a global team of passionate professionals, working together across multiple countries. With an environment that encourages growth and innovation, you'll find yourself among 1,000 smart, caring, and ambitious individuals who share your passion for delivering exceptional customer experiences.

The Client Support Team is at the heart of everything we do at LEAP. As part of this team, you'll play a crucial role in helping clients succeed by providing timely and effective assistance through our Salesforce technology stack, including Service Cloud.

What You'll Do

As a Customer Support Specialist, you will develop your product knowledge by resolving complex product, software, and environmental issues reported by our clients in a high-volume transactional environment. Your responsibilities will include:

  • Providing top-notch customer service while resolving LEAP product queries accurately and promptly
  • Answering general client software and hardware inquiries
  • Actioning outbound calls and emails to achieve daily KPIs
  • Managing a high volume of queries per week (approximately 200)
  • Troubleshooting, diagnosing, and resolving application issues
  • Capturing notes using our standard notes template in CRM (Salesforce), documenting detailed information for all cases
Requirements

To be successful in this role, you should possess:

  • Qualifications or progress toward qualifications in law, accounting, or technology
  • A proven track record of delivering excellent customer service, preferably in a professional services environment
  • Demonstrated ability to manage high-volume, transactional calls
  • Competency in MS Office
  • Proven problem-solving skills
  • Demonstrated capacity to learn new skills
  • Experience in a help desk or call centre setting (desired but not essential)
Benefits

We offer a range of benefits to support your growth and well-being, including:

  • Ongoing training and development opportunities to enhance your skills
  • Access to the latest technology and tools to ensure your success
  • A supportive and dynamic work environment that fosters collaboration and innovation
  • Flexible work arrangements to balance your work and personal life
  • A comprehensive parental leave policy to support your family's needs
  • A generous employee share scheme to reward your contributions

  • Customer Support Specialist

    2 months ago

    Sydney, New South Wales, Australia Fitzgerald Jenkins Recruitment Full time

    Customer Support SpecialistAt Fitzgerald Jenkins Recruitment, we are seeking a highly skilled Customer Support Specialist to join our team. As a key member of our operations team, you will be responsible for delivering exceptional service to our customers, maintaining high standards of support and responsiveness on all technical related matters.Key...

  • Customer Support Specialist

    1 month ago

    Sydney, New South Wales, Australia REO Group Full time

    Job Title: Customer Support SpecialistJob Summary:We are seeking a highly skilled Customer Support Specialist to join our team at REO Group. As a key member of our support team, you will be responsible for providing exceptional customer service and technical support to our diverse customer base.Key Responsibilities:Deliver high-quality technical support...

  • Customer Support Specialist

    3 weeks ago

    Sydney, New South Wales, Australia REA Group Full time

    Job OverviewWe are seeking a highly skilled Customer Support Specialist to join our team at REA Group. This is an exciting opportunity to work in a fast-paced environment and deliver exceptional customer experiences.As a Customer Support Specialist, you will be the front-line interface for our customers, consumers, and internal stakeholders. You will be...

  • Customer Support Specialist

    2 weeks ago

    Sydney, New South Wales, Australia Canon Full time

    About the RoleAs a Customer Support Specialist, you will be responsible for delivering exceptional service to our clients, ensuring high levels of satisfaction through outstanding service delivery. Your positive attitude, reliability, and attention to detail will be essential in managing various documents and processes for our esteemed clients.

  • Customer Support Specialist

    1 week ago

    Sydney, New South Wales, Australia Hudson Full time

    We are seeking a skilled Customer Support Specialist to join our team at Hudson Australia.As a Customer Support Specialist, you will be responsible for providing exceptional service support to consumers, service centres, and internal staff.Your key responsibilities will include handling spare parts orders, warranty replacements, and inquiries related to Ecom...

  • Customer Support Specialist

    1 month ago

    Sydney, New South Wales, Australia Spaceship Full time

    At Spaceship, we are seeking a talented Customer Support Specialist to join our rapidly growing team in AU. As a key member of our operations team, you will play a crucial role in building trust with our customers, requiring a deep understanding of superannuation, investing, and product knowledge, as well as empathy and strong communication skills.Key...

  • Customer Support Specialist

    1 month ago

    Sydney, New South Wales, Australia EBOS Group Limited Full time

    About the RoleWe are seeking a highly skilled Customer Support Specialist to join our team at EBOS Group Limited. As a key member of our Pharmacy team, you will be responsible for providing exceptional customer support and ensuring that our internal and external customers receive timely and effective assistance.Key ResponsibilitiesTake inbound customer...

  • Customer Support Specialist

    2 months ago

    Sydney, New South Wales, Australia Tyro Full time

    This is a Customer Support Specialist role with Tyro, a leading company in Australia. The Customer Support team is one of the most widely regarded in the country, known for their collaborative and dynamic environment. As a Customer Support Specialist, you will champion the voice of our customers and work closely with other teams to provide exceptional...

  • Customer Support Specialist

    2 weeks ago

    Sydney, New South Wales, Australia Spaceship Full time

    Company OverviewSpaceship is a leading fintech company transforming the way people invest in their future. With a strong mission to democratize access to investing, we're passionate about enabling individuals to take control of their financial futures.Job SummaryWe're seeking an experienced Customer Support Specialist to join our small team of 6 dedicated...

  • Customer Support Specialist

    3 weeks ago

    Sydney, New South Wales, Australia Compass Education Full time

    Customer Support Specialist - NSWCompass Education is seeking a highly skilled Customer Support Specialist to join our team in New South Wales. As a key member of our support team, you will provide exceptional customer service and training to our clients, empowering them to enhance parent engagement, reduce administrative burden, and allocate more time...

  • Customer Support Specialist for Avetta

    3 weeks ago

    Sydney, New South Wales, Australia Avetta Full time

    Customer Support Specialist OpportunityWe are seeking a highly skilled Customer Support Specialist to join our team at Avetta. As a key member of our success team, you will be responsible for delivering exceptional customer experiences and providing top-notch support to our clients.Key Responsibilities:Provide professional support to all Avetta customers...

  • Customer Support Specialist

    3 weeks ago

    Sydney, New South Wales, Australia Intercom Full time

    Unlock Customer Potential as a Customer Support SpecialistWe are seeking an experienced and passionate Customer Support Specialist to join our growing team at Intercom. As a key member of our support team, you will play a vital role in delivering exceptional customer experiences that drive growth and loyalty.About the RoleThis is an exciting opportunity for...

  • Customer Engagement Support Specialist

    2 weeks ago

    Sydney, New South Wales, Australia Bankwest Full time

    About UsAt Bankwest, we are dedicated to providing exceptional customer experiences. Our Customer Engagement Centre is a key part of this effort, and we are seeking a talented individual to join our team as a Customer Engagement Support Specialist.Job DescriptionWe are looking for an enthusiastic and motivated customer service professional who can provide...

  • Customer Experience Support Specialist

    4 weeks ago

    Sydney, New South Wales, Australia Interactive Full time

    Interactive is seeking an exceptional Customer Experience Support Specialist to join our team.As a key member of our support function, you will be responsible for providing Level 1 support to our customers, capturing essential information, and ensuring cases are escalated to the relevant Engineer or Account Manager.This role is ideal for individuals with a...

  • Customs Operations Support Specialist

    2 weeks ago

    Sydney, New South Wales, Australia PATH4 Group Full time

    This role is ideal for individuals who have completed or are currently pursuing a Diploma in Customs Broking and seeking to kickstart their career in customs. As a Customs Operations Support Specialist, you will be responsible for providing administrative support to our team by performing various tasks such as data entry of shipping information, obtaining...

  • Customer Support Specialist

    1 week ago

    Sydney, New South Wales, Australia Microsoft Full time

    OverviewWe are seeking a highly skilled and experienced Customer Support Specialist to join our team. As a key member of our technical support team, you will be responsible for resolving complex customer technical issues, providing expert advice, and collaborating with internal teams to deliver exceptional customer experiences.

  • Insurance Customer Support Specialist

    2 weeks ago

    Sydney, New South Wales, Australia Citrus Group Full time

    Establish a fulfilling career with Citrus Group as an Insurance Customer Support Specialist. We are currently seeking individuals who are passionate about delivering exceptional customer service to join our Inbound Customer Service team in their Insurance division.This role offers a robust training program onsite at Mascot coupled with ongoing support to...

  • Customer Support Specialist

    3 weeks ago

    Sydney, New South Wales, Australia FourQuarters Recruitment Full time

    The FourQuarters Recruitment team is seeking an experienced Customer Support Specialist to join a dynamic national, market-leading services business in West Gosford. This initially 6-month role has the potential to extend or become permanent.As a key member of the high-performing Customer Service team, you will be responsible for maintaining customer service...

  • Senior Customer Support Specialist

    1 week ago

    Sydney, New South Wales, Australia Launch Recruitment Full time

    About the Role:We are seeking a highly skilled and motivated Senior Customer Support Specialist to join our team in Parramatta. As a key member of our operations team, you will play a critical role in providing exceptional customer service to internal and external customers.A Day in the Life:Provide top-notch customer service to internal and external...

  • Customer Support Specialist

    1 month ago

    Sydney, New South Wales, Australia EBR Full time

    Are you passionate about delivering exceptional customer experiences in a fast-paced environment?At EBR, we are currently seeking a skilled Customer Support Specialist to join our FX team.As a Customer Support Specialist, you will be responsible for handling client inquiries, resolving issues, and providing timely support to ensure a seamless customer...