Senior Customer Support Specialist

7 days ago


Sydney, New South Wales, Australia Launch Recruitment Full time

About the Role:

We are seeking a highly skilled and motivated Senior Customer Support Specialist to join our team in Parramatta. As a key member of our operations team, you will play a critical role in providing exceptional customer service to internal and external customers.

A Day in the Life:

  • Provide top-notch customer service to internal and external clients
  • Handle, escalate, and follow-up on customer queries, issues, and complaints, using your judgment to resolve customer concerns efficiently
  • Prioritize and action daily work within required timeframes
  • Action incoming email queues accurately and efficiently
  • E nsure compliance with all procedures, policies, and guidelines
  • Identify continuous improvement opportunities

The Successful Candidate:

  • Will possess excellent customer service skills
  • Have good problem-solving abilities
  • Be highly computer literate and able to learn new systems quickly
  • Demonstrate a strong work ethic and effective time management
  • Pass a police background check prior to commencement

Salary: Estimated $65,000 - $80,000 per annum (dependent on experience), plus superannuation.

This is an exciting opportunity for someone looking to build a career in customer support. If you have the right skills and attitude, we encourage you to apply.



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