Senior Customer Support Specialist
7 days ago
About the Role:
We are seeking a highly skilled and motivated Senior Customer Support Specialist to join our team in Parramatta. As a key member of our operations team, you will play a critical role in providing exceptional customer service to internal and external customers.
A Day in the Life:
- Provide top-notch customer service to internal and external clients
- Handle, escalate, and follow-up on customer queries, issues, and complaints, using your judgment to resolve customer concerns efficiently
- Prioritize and action daily work within required timeframes
- Action incoming email queues accurately and efficiently
- E nsure compliance with all procedures, policies, and guidelines
- Identify continuous improvement opportunities
The Successful Candidate:
- Will possess excellent customer service skills
- Have good problem-solving abilities
- Be highly computer literate and able to learn new systems quickly
- Demonstrate a strong work ethic and effective time management
- Pass a police background check prior to commencement
Salary: Estimated $65,000 - $80,000 per annum (dependent on experience), plus superannuation.
This is an exciting opportunity for someone looking to build a career in customer support. If you have the right skills and attitude, we encourage you to apply.
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