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Customer Support Specialist

1 month ago

Sydney, New South Wales, Australia Spaceship Full time
Company Overview

Spaceship is a leading fintech company transforming the way people invest in their future. With a strong mission to democratize access to investing, we're passionate about enabling individuals to take control of their financial futures.

Job Summary

We're seeking an experienced Customer Support Specialist to join our small team of 6 dedicated professionals. As a key member of our customer-facing team, you'll be responsible for providing exceptional support to our growing customer base, ensuring their needs are met, and exceeding their expectations.

Key Responsibilities
  • Act as our customers' primary point of contact, providing timely and effective resolution to their inquiries and concerns.
  • Manage incoming customer enquiries via email, chat, and phone, responding promptly and professionally.
  • Nurture relationships with customers to foster long-term advocacy and loyalty.
Requirements
  • 2-3 years of experience working in a B2C customer support or customer success role, preferably in the fintech industry.
  • Experience with customer support systems, such as CRMs, and online chat platforms.
  • Strong communication and interpersonal skills, with the ability to empathize with diverse customer needs.
What We Offer
  • A competitive salary of $80,000 - $100,000 per annum, depending on experience.
  • The flexibility to work from home 1-2 days per week, promoting a healthy work-life balance.
  • A comprehensive benefits package, including health and wellness initiatives.
  • Opportunities for professional growth and development, with a learning and development allowance.
About Us

We're a dynamic team of ~40 passionate individuals, committed to making a positive impact in the fintech space. We value forward-thinking, accessibility, curiosity, transparency, and simplicity in everything we do.