Client Service Representative

7 days ago


Adelaide, South Australia BT Financial Group Full time
About the Role

We are seeking a highly motivated and customer-focused individual to join our team as a Client Account Specialist. In this role, you will be the first point of contact for our valued customers, handling their inquiries, resolving issues, and ensuring their financial journey with us is smooth and satisfying.

Key Responsibilities
  • Deliver exceptional customer service by responding to customer inquiries, resolving issues, and providing accurate information about our products and services.
  • Process customer requests efficiently and manage customer interactions through our systems.
  • Improve our processes by identifying opportunities for enhancement and providing feedback to drive continuous improvement.
  • Ensure compliance with all relevant regulatory standards.
What We Offer

We offer a competitive remuneration package, a great culture, and a wide range of employee benefits to help you manage your priorities. You'll have the opportunity to shape your career path through personalized upskilling, mentoring, and training opportunities. We're committed to creating a supportive culture and ensuring our workplaces are accessible and inclusive for everyone.

Requirements
  • Exceptional customer service skills.
  • Strong organizational and time management abilities.
  • Excellent communication and interpersonal skills.
  • Ability to work under pressure and meet deadlines.
  • Previous experience in a customer-centric role (preferred).
  • Financial services knowledge (advantageous).
What's Next?

If you're a dedicated and results-oriented individual with a strong customer focus, excellent communication skills, and a keen eye for detail, we want to hear from you. Please click on the APPLY or APPLY NOW button to start your application.



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