Healthcare Support Specialist

2 weeks ago

Sydney, New South Wales, Australia beBeeCare Full time $60,000 - $68,000
Job Title:

As a Healthcare Support Specialist, you will play a vital role in enhancing patient care and satisfaction by adhering to our policies and procedures.

You will demonstrate professionalism, participate in regular performance evaluations, and maintain skills and standards of customer/patient service.

You will support quality improvement initiatives by actively participating in team meetings, audits, and quality activities. You will ensure compliance with national healthcare standards and work collaboratively with interdisciplinary teams to provide exceptional care/service.

Key responsibilities include maintaining professional relationships with medical partners, using a customer service mindset to enable high-quality patient outcomes. You will also perform tasks efficiently and effectively, share ideas to improve service efficiency, and undertake duties in alignment with our health and safety system.

Essential Capabilities:
  • Service Excellence: Meet and exceed patient needs; hold self and others accountable; use appropriate interpersonal techniques.
  • Communication: Convey information clearly and concisely; listen actively to others.
  • Safety Advocacy: Take responsibility for conditions that affect patients', own, and others' safety.
  • Work Management: Effectively manage time and resources to complete work efficiently.
  • Trustworthiness: Act with integrity; follow through on commitments.
  • Cultural Competence: Work effectively with individuals from diverse backgrounds.
  • Collaboration: Work cooperatively with others to achieve team goals.

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