Technical Support Specialist
2 days ago
We are seeking an experienced and enthusiastic individual to provide initial technical support to end-users and clients, assisting with level 2 support as required.
- Respond promptly and professionally to service desk requests via phone, email, and ticketing systems.
- Diagnose, troubleshoot, and resolve Level 1 incidents and requests related to hardware, software, network, and other technical issues.
The successful candidate will have strong knowledge of network, hardware, and software troubleshooting, experience in remote support tools, and proficiency in ITSM ticketing systems.
A collaborative mindset and a willingness to work with colleagues to achieve shared goals are essential for success in this role.
About the RoleThis is an exciting opportunity to advance your career in technical support.
Our company provides a strong foundation to fulfill your career ambitions.
Key Responsibilities:- Collaborate with team members and support vendors to resolve issues swiftly and effectively.
- Contribute to the knowledge base by documenting solutions and procedures for recurring issues.
- Strong knowledge of network, hardware, and software troubleshooting.
- Experience in remote support tools.
- Proficiency in ITSM ticketing systems.
This role offers a unique opportunity to grow and develop your skills in technical support.
Working Conditions:- Collaborative environment.
- Opportunity to contribute to the knowledge base.
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