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Front Office Representative

2 months ago

Biggera Waters, Queensland, Australia The NRMA Full time

{"h1": "Front Office Attendant Job Description", "p": "At NRMA Parks & Resorts, we're looking for a Front Office Attendant to join our team. As a Front Office Attendant, you will be responsible for ensuring the highest possible standards in Front Office Guest Services. You will wow our guests with your welcoming smile, bubbly personality, and ability to think outside the box. You will ensure that guests are welcomed warmly and are efficiently checked-in and checked-out. You will also be responsible for any incoming phone calls to the property and delight with your familiarity of all accommodation offerings and services.", "ul": [{"li": "Outstanding customer service skills"}, {"li": "Well presented, friendly, and welcoming"}, {"li": "Passionate about everything you do with a drive to be the best you"}, {"li": "Team-oriented"}, {"li": "Great problem-solving skills and the ability to multitask, supporting your team and guests"}, {"li": "Reception/Front Office/Admin/Sales Agent experience preferred - hospitality industry will be highly regarded"}, {"li": "Park Management system experience (Newbook and/or RMS preferred but not necessary)"}, {"li": "Available to work shifts over a 7 days rotating roster"}], "h2": "What's in it for you?", "p": "At NRMA Parks & Resorts, we offer a range of benefits to our employees, including progressive flexibility, leave, and well-being benefits to balance all of life's priorities. We also offer travel discounts on SIXT car rental, cruises, and accommodation at our award-winning NRMA Holiday Parks and Resorts. Additionally, we provide complimentary myNRMA membership, including free Roadside Assistance & discounts on groceries, movie tickets, gift cards, gym memberships, attractions, restaurants, and much more.", "h2": "Know you belong", "p": "At NRMA Parks & Resorts, we celebrate and welcome difference and work together to create an inclusive workplace where our people feel respected, heard, valued, and connected no matter what background or experience. From First Nations peoples, to gender, age, ethnicity, sexual orientation, and different abilities, we welcome people from all walks of life and embrace unique perspectives.", "p": "Are you ready to roll up your sleeves and really make a difference? Apply now. As part of our recruitment process, all employees at NRMA Parks and Resorts are subject to mandatory pre-employment checks.", "h3": "About NRMA Parks & Resorts", "p": "NRMA Parks & Resorts is a holiday oasis, with modern self-contained accommodation and set amidst a multitude of family-friendly facilities. We have year-round kids' activities, resort-style pools, waterparks, and our very own onsite bistro.", "p": "We're a company that values our people and our guests, and we're committed to providing an exceptional experience for everyone who visits us.", "p": "If you're passionate about delivering exceptional customer service and working in a dynamic and inclusive environment, we'd love to hear from you.", "p": "Apply now and join our team.", "h3": "What you'll do", "ul": [{"li": "Ensure the highest possible standards in Front Office Guest Services"}, {"li": "Wow our guests with your welcoming smile, bubbly personality, and ability to think outside the box"}, {"li": "Ensure that guests are welcomed warmly and are efficiently checked-in and checked-out"}, {"li": "Be responsible for any incoming phone calls to the property and delight with your familiarity of all accommodation offerings and services"}], "h3": "What you'll bring", "ul": [{"li": "Outstanding customer service skills"}, {"li": "Well presented, friendly, and welcoming"}, {"li": "Passionate about everything you do with a drive to be the best you"}, {"li": "Team-oriented"}, {"li": "Great problem-solving skills and the ability to multitask, supporting your team and guests"}, {"li": "Reception/Front Office/Admin/Sales Agent experience preferred - hospitality industry will be highly regarded"}, {"li": "Park Management system experience (Newbook and/or RMS preferred but not necessary)"}, {"li": "Available to work shifts over a 7 days rotating roster"}]}