Guest Services Ambassador

3 weeks ago


Biggera Waters, Queensland, Australia The NRMA Full time
Job Description

NRMA Treasure Island Holiday resort is a holiday oasis offering modern self-contained accommodation and a variety of family-friendly facilities, including year-round kids' activities, resort-style pools, a waterpark, and an on-site bistro.

Responsibilities
  • Ensure the highest possible standards in Front Office Guest Services, delivering a warm and welcoming experience to guests.
  • Manage incoming phone calls to the property, showcasing knowledge of all accommodation offerings and services.
  • Process guest check-ins and check-outs efficiently, providing a seamless experience.
Requirements
  • Outstanding customer service skills, with a passion for delivering exceptional guest experiences.
  • Well-presented, friendly, and welcoming, with a drive to be the best in every interaction.
  • Team-oriented, with great problem-solving skills and the ability to multitask, supporting colleagues and guests alike.
  • Familiarity with Reception/Front Office/Admin/Sales Agent experience, preferably in the hospitality industry.
  • Availability to work a 7-day rotating roster, including shifts as required.

The NRMA offers a range of benefits, including progressive flexibility, leave, and well-being benefits, travel discounts, and complimentary membership with exclusive perks.



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