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Resort Guest Services Ambassador

1 month ago

Biggera Waters, Queensland, Australia NRMA Parks and Resorts Full time
Opportunity to Make a Lasting Impact

We are seeking an enthusiastic and customer-focused individual to join our Front Office team as a Resort Guest Services Ambassador. This role offers the perfect blend of work, play, and personal fulfillment in a beautiful resort setting.

Key Responsibilities:

  • To ensure exceptional guest experiences through warm welcomes, efficient check-ins and check-outs, and attentive phone support.
  • To promote our accommodation offerings and services with passion and expertise.

About You:

  • You have outstanding customer service skills, a friendly demeanor, and a passion for delivering top-notch guest experiences.
  • You are well-presented, welcoming, and able to multitask with ease.
  • You thrive in a team environment and are committed to supporting your colleagues and guests alike.

What's in it for you?

  • A competitive salary estimated at $45,000 - $55,000 per annum, based on location and experience.
  • Progressive flexibility, leave, and well-being benefits to balance life's priorities.
  • Travel discounts on car rentals, cruises, and accommodation at our award-winning NRMA Holiday Parks and Resorts.
  • Complimentary myNRMA membership, including free Roadside Assistance & discounts on groceries, movie tickets, gift cards, gym memberships, attractions, restaurants, and more.
  • 'ME' day – one extra day of paid leave per year, called a ME Day, to use at any time during the calendar year.
  • Market-leading parental leave entitlements, including 18 weeks paid primary and 4 weeks paid secondary leave.
  • Discounts on all NRMA insurance products, including car, home, and travel.
  • The opportunity to grow or progress your career and move around the country or across the NRMA Group's business with us.

NRMA's Inclusive Workplace Culture:

We celebrate and welcome difference, and strive to create an inclusive workplace where everyone feels respected, heard, valued, and connected, regardless of background or experience.