Roadside Product Coordinator

3 weeks ago

Joondalup, Australia RAC WA Full time
Roadside Product Coordinator

About the Role

RAC Motoring & Home Services is committed to delivering innovative and efficient products and services to our members. We are seeking a skilled Roadside Product Coordinator to support the development, management, and enhancement of our Roadside Assistance product suite.

Key Responsibilities

  • Assist in the day-to-day management of the Roadside Assistance product suite, building a deep understanding of these products.
  • Collaborate with product systems, marketing, and service teams to improve product management, profitability, and member experience.
  • Execute product communications to keep members informed about their product status, while maximizing revenue through retention and new business.
  • Engage with relevant RAC teams and external stakeholders to ensure the Roadside Assistance product is well-executed, sales opportunities are optimized, and marketing campaigns are fully leveraged.
  • Develop and maintain all Roadside Assistance documentation, including member-facing content, internal product features, training materials, and process documentation.
  • Serve as the subject matter expert on Roadside Assistance data.
  • Assist in producing and distributing performance reports and conducting ad-hoc data analyses to support product and marketing strategies and identify business development opportunities.
  • Conduct regular research on competitors and customer/member needs, providing insights to enhance the performance of the Roadside Assistance products.
  • Prepare reports for quarterly reviews and budget processes, offering recommendations to help set targets.
  • Collaborate with stakeholders to identify and resolve data integrity issues.

Requirements

  • A degree in Marketing, Business, or a related discipline.
  • Proven experience in product or portfolio management.
  • Strong stakeholder management and communication skills.
  • Expertise in business process analysis and improvement, along with experience in researching industries, markets, competitors, and potential clients.
  • Experience in preparing business performance reports.
  • Sales channel management experience is highly desirable.
  • A keen eye for detail, with a focus on delivering accurate, high-quality work.

What We Offer

  • A full-time, permanent opportunity with fortnightly pay.
  • A balanced workload within a supportive and inclusive team.
  • Flexible work arrangements (in-office and work-from-home options).
  • Competitive compensation and RAC employee benefits and discounts.
  • A workplace culture that values respect, inclusion, and employee empowerment.
  • Be part of a purpose-driven organization that gives back to the WA community.
  • Opportunities for ongoing career development.
  • Free Roadside Assistance and discounts on RAC products and services.
  • Community engagement and corporate volunteering opportunities.
  • Access to one of Perth's most active social clubs.

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