Roadside Product Coordinator

2 months ago

Joondalup, Australia Royal Automobile Club of WA Full time

RAC Motoring & Home Services is dedicated to delivering and enhancing existing products and services in innovative and efficient ways. We continuously research, test, and implement new offerings to meet the evolving needs of our members.

As the Roadside Product Coordinator, you will support the development, management, analysis, and enhancement of the Roadside Assistance product suite. Your role is crucial in maximizing profitability, improving member satisfaction, and addressing the changing needs of WA motorists, ensuring RAC’s leadership in the competitive motoring industry.

What will you be doing?
- Assist with the day-to-day management of the Roadside Assistance product suite while building a deep understanding of these products.
- Collaborate with product systems, marketing, and service teams to improve product management, profitability, and member experience.
- Execute product communications to keep Members informed about their product status, while maximizing revenue through retention and new business.
- Engage with relevant RAC teams and external stakeholders to ensure the Roadside Assistance product is well-executed, sales opportunities are optimized, and marketing campaigns are fully leveraged.
- Develop and maintain all Roadside Assistance documentation, including Member-facing content, internal product features, training materials, and process documentation.
- Assist in producing and distributing performance reports and conducting ad-hoc data analyses to support product and marketing strategies and identify business development opportunities.
- Conduct regular research on competitors and customer/Member needs, providing insights to enhance the performance of the Roadside Assistance products.
- Prepare reports for quarterly reviews and budget processes, offering recommendations to help set targets.
- Collaborate with stakeholders to identify and resolve data integrity issues.

What will you bring?
- A degree in Marketing, Business, or a related discipline.
- Proven experience in product or portfolio management.
- Strong stakeholder management and communication skills.
- Expertise in business process analysis and improvement, along with experience in researching industries, markets, competitors, and potential clients.
- Experience in preparing business performance reports.
- Sales channel management experience is highly desirable.
- A keen eye for detail, with a focus on delivering accurate, high-quality work.

What’s in it for you?
- Full-time, permanent opportunity with fortnightly pay.
- A balanced workload within a supportive and inclusive team.
- Flexible work arrangements (in-office and work-from-home options).
- Competitive compensation and RAC employee benefits and discounts.
- A workplace culture that values respect, inclusion, and employee empowerment.
- Be part of a purpose-driven organization that gives back to the WA community.
- Opportunities for ongoing career development.
- Free Roadside Assistance and discounts on RAC products and services.
- Community engagement and corporate volunteering opportunities.
- Access to one of Perth’s most active social clubs.

Next steps?

If you are a motivated, detail-oriented professional with minute-taking experience and thrive in a fast-paced environment, we encourage you to apply. Submit your resume that highlights your relevant experience and explains why you would be a valuable addition to our team.

  • Roadside Product Coordinator

    4 weeks ago

    Joondalup, Australia RAC WA Full time

    Roadside Product CoordinatorAbout the RoleRAC Motoring & Home Services is committed to delivering innovative and efficient products and services to our members. We are seeking a skilled Roadside Product Coordinator to support the development, management, and enhancement of our Roadside Assistance product suite.Key ResponsibilitiesAssist in the day-to-day...

  • Roadside Product Coordinator

    4 weeks ago

    Joondalup, Australia RAC WA Full time

    Roadside Product Coordinator Job DescriptionAbout the RoleRAC Motoring & Home Services is dedicated to delivering and enhancing existing products and services in innovative and efficient ways. We continuously research, test, and implement new offerings to meet the evolving needs of our members.As the Roadside Product Coordinator, you will support the...

  • Roadside Product Coordinator

    3 weeks ago

    Joondalup, Australia RAC WA Full time

    Roadside Product CoordinatorRAC Motoring & Home Services is dedicated to delivering and enhancing existing products and services in innovative and efficient ways. We continuously research, test, and implement new offerings to meet the evolving needs of our members.As the Roadside Product Coordinator, you will support the development, management, analysis,...

  • Roadside Product Coordinator

    1 month ago

    Joondalup, Australia RAC of WA Full time

    About the RoleRAC of WA is seeking a highly skilled Roadside Product Coordinator to join our team. As a key member of our product management team, you will play a crucial role in the development, management, and enhancement of our Roadside Assistance product suite.Key ResponsibilitiesAssist in the day-to-day management of the Roadside Assistance product...

  • Roadside Product Coordinator

    2 months ago

    Joondalup, Australia RAC WA Full time

    RAC Motoring & Home Services is dedicated to delivering and enhancing existing products and services in innovative and efficient ways. We continuously research, test, and implement new offerings to meet the evolving needs of our members.As the Roadside Product Coordinator, you will support the development, management, analysis, and enhancement of the...

  • Roadside Assistance Technician

    1 month ago

    Joondalup, Australia RAC WA Full time

    Job Title: Roadside Patrol MechanicRAC WA is seeking a skilled and enthusiastic automotive mechanic to join our dynamic team in Southern Perth. As a Roadside Patrol Mechanic, you will be responsible for providing on-the-spot mechanical repairs and assistance to RAC members who have broken down on the side of the road.Main Duties:Respond to roadside...

  • Roadside Patrol Mechanic

    1 month ago

    Joondalup, Australia RAC of WA Full time

    Job Title: Roadside Patrol MechanicRAC WA is seeking a skilled and enthusiastic automotive mechanic to join our dynamic team in Southern Perth. As a Roadside Patrol Mechanic, you will be responsible for providing on-the-spot mechanical repairs and assistance to RAC members.Main Responsibilities:Respond to roadside assistance events and diagnose and...

  • Roadside Patrol

    3 months ago

    Joondalup, Australia RAC WA Full time

    Are you a skilled and enthusiastic automotive mechanic eager to showcase your talents while delivering exceptional service to motorists in need? RAC WA is seeking dedicated, customer-focused Roadside Patrol Mechanic's to join our dynamic team in Southern Perth.The position:Operating on a flexible rotating shift roster between the hours of 6:00am and 11.30pm...

  • Roadside Patrol Technician

    5 months ago

    Joondalup, Australia Royal Automobile Club of WA Full time

    Are you a skilled and enthusiastic automotive mechanic looking for an exciting opportunity to showcase your talents while providing exceptional service to motorists in need? RAC WA, is seeking a dedicated and customer-focused Roadside Patrol Mechanic to join our dynamic team. - The position: - Operating on a flexible rotating shift roster between the hours...

  • Roadside Patrol

    2 months ago

    Joondalup, Australia RAC of WA Full time

    Are you a skilled and enthusiastic automotive mechanic eager to showcase your talents while delivering exceptional service to motorists in need? RAC WA is seeking dedicated, customer-focused Roadside Patrol Mechanic's to join our dynamic team in Southern Perth.The position:Operating on a flexible rotating shift roster between the hours of 6:00am and 11.30pm...

  • Roadside Patrol Technician

    24 hours ago

    Joondalup, Australia RAC of WA Full time

    Are you a skilled and enthusiastic automotive mechanic eager to showcase your talents while delivering exceptional service to motorists in need? RAC WA is seeking dedicated, customer-focused Roadside Patrol Technicians to join our dynamic team in Southern Perth.The Role:This is an exciting opportunity for the right individual to operate on a flexible...

  • Automotive Mechanic

    3 weeks ago

    Joondalup, Australia RAC WA Full time

    Are you a skilled and enthusiastic automotive professional seeking a challenging role in roadside assistance? RAC WA is looking for dedicated and customer-focused Roadside Patrol Mechanics to join our dynamic team in Southern Perth.Main Responsibilities:Respond to roadside assistance events, providing on-the-spot mechanical repairs and assistance to RAC...

  • Roadside Patrol Mechanic

    4 weeks ago

    Joondalup, Australia RAC WA Full time

    Be Part of a Purpose-Led OrganisationRAC WA is seeking a dedicated and customer-focused Roadside Patrol Mechanic to join our dynamic team in Southern Perth. As a key member of our team, you will be responsible for providing exceptional service to motorists in need, showcasing your technical expertise and problem-solving skills.Main Responsibilities:Respond...

  • Automotive Mechanic

    4 weeks ago

    Joondalup, Australia RAC of WA Full time

    Are you a skilled and enthusiastic automotive mechanic eager to showcase your talents while delivering exceptional service to motorists in need? RAC WA is seeking dedicated, customer-focused Roadside Patrol Mechanic's to join our dynamic team in Southern Perth.The Position:Operating on a flexible rotating shift roster between the hours of 6:00am and 11:30pm...

  • Automotive Mechanic

    3 weeks ago

    Joondalup, Australia RAC of WA Full time

    RAC WA is seeking a skilled and enthusiastic automotive mechanic to join our dynamic team in Southern Perth. As a Roadside Patrol Mechanic, you will be responsible for providing on-the-spot mechanical repairs and assistance to RAC members.Main Responsibilities:Respond to roadside assistance events and diagnose a wide range of vehicle breakdowns and...

  • Personal Assistant Roadside Services

    5 months ago

    Joondalup, Australia Royal Automobile Club of WA Full time

    RAC Roadside Services is a leading provider of automotive breakdown and recovery services, committed to delivering exceptional member experiences. With a strong focus on innovation, efficiency, and member satisfaction, we are constantly seeking talented professionals to join our dynamic team. We are currently looking for a detail-oriented and proactive...

  • Roadside Patrol Mechanic

    4 weeks ago

    Joondalup, Australia RAC of WA Full time

    RAC WA is seeking a skilled and enthusiastic automotive mechanic to join our dynamic team in Southern Perth. As a Roadside Patrol Mechanic, you will be responsible for responding to roadside assistance events, providing on-the-spot mechanical repairs and assistance to RAC members.Main Duties:Diagnose and troubleshoot a wide range of vehicle breakdowns and...

  • Highly Skilled Automotive Mechanic for Roadside Assistance

    6 days ago

    Joondalup, Australia RAC of WA Full time

    At RAC WA, we are seeking an experienced and skilled Automotive Mechanic to join our dynamic team as a Roadside Patrol Mechanic.About the RoleThis is an exciting opportunity to work on a flexible rotating shift roster between 6:00am and 11:30pm from Monday to Sunday. As a Roadside Patrol Mechanic, you will be responsible for:Responding to roadside assistance...

  • Automotive Mechanic

    2 weeks ago

    Joondalup, Australia RAC WA Full time

    RAC WA is seeking a skilled Automotive Mechanic to join our dynamic team in Southern Perth. The successful applicant will be responsible for providing on-the-spot mechanical repairs and assistance to RAC members.Main DutiesRespond to roadside assistance events, providing technical expertise to diagnose and troubleshoot a wide range of vehicle breakdowns and...

  • Roadside Team Manager

    5 months ago

    Joondalup, Australia Royal Automobile Club of WA Full time

    As a Roadside Team Manager, you will contribute to the overall Motoring business plan by ensuring a high quality, consistent and seamless on-road service is delivered to our members via our employed patrols and delivering against Service Delivery Health & Safety, People, Sales and operational objectives. What will you be doing? - Developing, leading and...