Roadside Product Coordinator

3 weeks ago

Joondalup, Australia RAC WA Full time
Roadside Product Coordinator Job Description

About the Role

RAC Motoring & Home Services is dedicated to delivering and enhancing existing products and services in innovative and efficient ways. We continuously research, test, and implement new offerings to meet the evolving needs of our members.

As the Roadside Product Coordinator, you will support the development, management, analysis, and enhancement of the Roadside Assistance product suite. Your role is crucial in maximizing profitability, improving member satisfaction, and addressing the changing needs of WA motorists, ensuring RAC's leadership in the competitive motoring industry.

Key Responsibilities

  • Assist with the day-to-day management of the Roadside Assistance product suite while building a deep understanding of these products.
  • Collaborate with product systems, marketing, and service teams to improve product management, profitability, and member experience.
  • Execute product communications to keep Members informed about their product status, while maximizing revenue through retention and new business.
  • Engage with relevant RAC teams and external stakeholders to ensure the Roadside Assistance product is well-executed, sales opportunities are optimized, and marketing campaigns are fully leveraged.
  • Develop and maintain all Roadside Assistance documentation, including Member-facing content, internal product features, training materials, and process documentation.
  • Serve as the subject matter expert on Roadside Assistance data.
  • Assist in producing and distributing performance reports and conducting ad-hoc data analyses to support product and marketing strategies and identify business development opportunities.
  • Conduct regular research on competitors and customer/Member needs, providing insights to enhance the performance of the Roadside Assistance products.
  • Prepare reports for quarterly reviews and budget processes, offering recommendations to help set targets.
  • Collaborate with stakeholders to identify and resolve data integrity issues.

Requirements

  • A degree in Marketing, Business, or a related discipline.
  • Proven experience in product or portfolio management.
  • Strong stakeholder management and communication skills.
  • Expertise in business process analysis and improvement, along with experience in researching industries, markets, competitors, and potential clients.
  • Experience in preparing business performance reports.
  • Sales channel management experience is highly desirable.
  • A keen eye for detail, with a focus on delivering accurate, high-quality work.

What We Offer

  • Full-time, permanent opportunity with fortnightly pay.
  • A balanced workload within a supportive and inclusive team.
  • Flexible work arrangements (in-office and work-from-home options).
  • Competitive compensation and RAC employee benefits and discounts.
  • A workplace culture that values respect, inclusion, and employee empowerment.
  • Be part of a purpose-driven organization that gives back to the WA community.
  • Opportunities for ongoing career development.
  • Free Roadside Assistance and discounts on RAC products and services.
  • Community engagement and corporate volunteering opportunities.
  • Access to one of Perth's most active social clubs.

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