Client Relations Specialist

2 weeks ago

Adelaide, South Australia beBeeCustomerService Full time $70,000 - $90,000

Delivering Exceptional Customer Experience is at the heart of our organisation. As a key player in this mission, you will be the first point of contact for clients across Australia and New Zealand.

Your primary objective will be to engage with new and existing clients, support clinic operations, and deliver exceptional customer service with every interaction.

The role encompasses making outbound calls as part of promotional campaigns, handling high volumes of inbound calls from clients with empathy and professionalism, booking and managing clinic appointments using our CRM and internal systems, following up on leads generated from direct marketing and rebooking lapsed clients, accurately updating client records and ensuring all information is documented, and meeting and exceeding contact centre KPIs.

What We're Looking For:
  • Excellent communication skills with the ability to adapt style to each client's needs
  • Strong experience working in fast-paced, target-driven environments
  • Highly proficient with CRM platforms and confident navigating multiple systems
  • Strong organisational skills and attention to detail
  • Ability to thrive in a team-focused, customer-first culture
  • Motivated by KPIs and taking pride in achieving individual and team goals

Our dedicated team strives to create trust through care and accountability, work together to achieve success, embrace a can-do attitude and passion for service, and drive innovation to improve client outcomes.

By joining us, you will have access to a structured onboarding and training program, monthly and quarterly incentives based on performance, a collaborative and inclusive workplace culture, and career growth opportunities within a purpose-led global organisation.

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