Healthcare Logistics Specialist

5 days ago

Sydney, New South Wales, Australia beBeeCoordinator Full time $60,000 - $80,000
Customer Service Coordinator Opportunity

Smartways is seeking a detail-oriented Customer Service Coordinator to join its team in Macquarie Park. The successful candidate will play a crucial role in supporting critical medical treatments and clinical breakthroughs.

Key Responsibilities
  • Build and maintain relationships with hospital staff to streamline returns processes
  • Coordinate with customers, drivers, and healthcare facilities for efficient collection
  • Navigate complex hospital environments to ensure prompt equipment retrieval
  • Maintain accurate records in logistics systems
  • Problem-solve collection challenges and escalate issues when necessary
  • Contribute to continuous improvement initiatives
Requirements
  • Diploma or higher qualification
  • 2+ years in customer service or contact centre roles
  • Strong relationship-building and negotiation skills
  • Excellent communication abilities
  • Adaptability in fast-paced environments
  • Solid organisational and prioritisation capabilities
  • Proficiency with Microsoft Office and ERP systems
Benefits
  • Meaningful Impact: Contribute to saving lives through logistics that support critical medical treatments and clinical breakthroughs
  • Innovative Environment: Work on cutting-edge logistics challenges and build deep expertise in a growing healthcare sector
  • Values-Driven Culture: Join a team that values sustainability, quality, and making a real difference in the community
  • Growth Potential: Expand your career in a specialised, impactful space

Location: Macquarie Park, New South Wales, Australia

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