
Claims Manager
2 days ago
We are seeking experienced professionals from New Zealand to join our organisation.
Our goal is to help people get their lives back through ongoing support during their return-to-work journey.
The OpportunityEvery day, our teams help coordinate, negotiate, and facilitate an injured worker's recovery through tailored support.
As a senior team member, you will set the standard in claims management while guiding and supporting others around you.
Your Responsibilities- Proactively manage a portfolio of workers compensation claims to achieve the optimum outcome of early and sustainable return to work with reasonable claim costs
- Collaborate with medical professionals, employers, brokers, rehab providers and other stakeholders to create an effective Return to Work strategy
- Assist the worker and employer with the claim process, providing support, managing expectations and ensuring timely access to required services
- Assess aspects of liability and recovery relevant to the legislation or policies while undertaking ongoing reviews in relation to entitlements and payments
- Respond to escalations and provide coaching and mentoring to other members of the team
Minimum 3 years of experience managing claims within the New Zealand Accident Compensation Scheme is mandatory.
You must currently be residing in New Zealand to be eligible for relocation assistance.
An empathetic, resilient, and motivational approach to provide customer-centric support.
A driven professional with highly developed written and verbal communication skills.
Careful consideration to detail with a high concern for accuracy to manage stakeholder engagement.
A team player who likes to work collaboratively and can also work independently.
What We OfferWe stand together as equals. We are committed to maintaining a workplace where everyone feels valued and respected.
We provide great employee benefits including:
- Flexibility with opportunity to work from home when fully trained in your role
- A corporate wellbeing program with discounted health insurance and gym membership
- Access to discounts at over 350 retailers through our Rewards Hub program
- Entitlement to an annual tenure and performance-based recognition reward
- Comprehensive learning and development support
- Companywide events to celebrate success
- Quarterly Reward and Recognition Awards
- Up to 16 weeks paid parental leave, plus super
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