Phone Service Advocate
1 week ago
As a voice of exceptional customer service, this role requires connecting with customers over the phone and turning their calls into memorable experiences.
- Critical Skills: Respond to inbound calls, addressing client needs effectively.
- Solution-Oriented: Engage in quality discussions to understand why customers want to discharge their policy and offer valuable solutions to retain them.
- Negotiation Techniques: Use proactive skills to turn disconnection requests into opportunities to save the customer relationship.
- Continuous Learning: Participate in training and learning to enhance your knowledge and skills to create value.
- Metric Focus: Strive to meet or exceed all metrics and KPIs while providing consistent, excellent service.
- Culture Ambassador: Embrace our values and shine with positivity, energy, and integrity.
About You
- Experience in a customer-focused environment.
- Background in front office call centres, administrative, or customer service roles.
- Strong commitment to delivering quality customer service over the phone.
- Excellent communication and interpersonal skills, including patience, clarity, and empathy in personal, written, and telephone interactions.
- Ability to build and sustain positive working relationships with internal stakeholders.
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