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Product Specialist

2 months ago


Brisbane, Queensland, Australia Micromine Full time

About Micromine

Micromine is a leading provider of innovative software solutions for the mining industry.

About The Opportunity

We are seeking a highly skilled Product Specialist to join our team in Brisbane.

The successful candidate will be responsible for providing technical support to our customers, assisting with client training and product development.

Key Responsibilities

  • Respond to and resolve customer enquiries in a timely and professional manner.
  • Escalate technical issues to the development team and work with them to resolve complex problems.
  • Work with customers to ensure they are getting the most out of our software.
  • Provide training and post-go-live support to clients.
  • Conduct regular reporting and provide insights to help improve our products and services.

About You

To be successful in this role, you will need:

  • Experience in software or SAAS support, preferably in a client-facing role.
  • Strong technical skills, with experience in C# and software development.
  • Excellent communication and training skills, with the ability to work with customers to resolve technical issues.
  • Knowledge of the mining industry and its operations would be highly regarded.

What We Offer

As a Product Specialist with Micromine, you will have the opportunity to work with a talented team of professionals, develop your skills and expertise, and contribute to the success of our business.