Product and Technology Technical Solutions Specialist

4 weeks ago

Brisbane, Queensland, Australia Product and Technology Full time

Overview:


We are seeking a highly skilled Technical Solutions Specialist to join our Product and Technology team. In this role, you will be responsible for providing expert technical support and consultancy services to our customers, ensuring they maximise the value of our technology tools.



About the Role:


This is an exciting opportunity for a proactive problem-solver with a passion for technology to work in a dynamic environment where no two days are ever the same. You will be working closely with our operational teams to provide first-line technical support, maintenance, and troubleshooting services for all Corporate Technology applications.



Your Key Responsibilities:



  • Maintain application support processes and ensure that all requests for support are dealt with according to agreed procedures
  • Act as the contact point for all cases received via phone, chat, and via the case queue
  • Provide first-line investigation and diagnosis and promptly allocate unresolved issues as appropriate
  • Take responsibility for understanding client requirements, collecting data, delivering analysis, and problem resolution
  • Identify, evaluate, and recommend options, implementing if required
  • Collaborate with, and facilitate stakeholder groups, as part of formal or informal consultancy agreements
  • Provide detailed and specific advice regarding the application of your specialism(s) to the organisation's planning and operations
  • Prioritise and diagnose incidents according to agreed procedures
  • Investigate causes of incidents and seek resolution
  • Facilitate recovery, following resolution of incidents
  • Document and close resolved incidents according to agreed procedures


About You:


We are looking for someone with prior experience in a call centre or in travel, excellent customer-facing consultancy experience, knowledge of FCTG's corporate business, and prior Travel Manager Experience or IT support desk experience.



What We Offer:



  • A competitive salary of $80,000 - $100,000 per annum, depending on experience
  • A dynamic and inclusive company culture with opportunities for growth and development
  • An Individualised Learning & Development pathway
  • Exclusive Staff Discounts and Travel Discounts
  • Flexible Monday to Friday week, business hours with flexible/hybrid options
  • Career opportunities in a network of brands and businesses across the globe
  • Corporate Health Discounts and Mental Health Support
  • Social events and industry conferences
  • Corporate Social Responsibility program supporting nominated charities


Please note:


No unsolicited resumes or approaches from Recruitment Agencies will be accepted. Flight Centre Travel Group is not responsible for any fees related to unsolicited resumes.

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