Technical Analyst

5 days ago

Brisbane, Queensland, Australia Product and Technology Full time

We are seeking a dedicated Technical Analyst to support our Product and Technology team. In this role, you will be responsible for the maintenance and support of all Corporate Technology applications, ensuring smooth operations and prompt issue resolution.

Your Responsibilities:

Application Support

  • Maintains application support processes, and checks that all requests for support are dealt with according to agreed procedures
  • Provides first line investigation and diagnosis and promptly allocates unresolved issues as appropriate

Customer Service Support

  • Acts as the contact point for all cases received via phone, chat and via the case queue
  • Responds to a broad range of service requests for support by providing information to fulfill requests or enable resolution

Consultancy

  • Takes responsibility for understanding client requirements, collecting data, delivering analysis and problem resolution
  • Identifies, evaluates and recommends options, implementing if required

Specialist Advice

  • Actively maintains knowledge in one or more identifiable specialisms
  • Provides detailed and specific advice regarding the application of their specialism(s) to the organisation's planning and operations

Incident Management

  • Prioritises and diagnoses incidents according to agreed procedures
  • Investigates causes of incidents and seeks resolution

Sales Support

  • Provides customer service, including technical advice and guidance on all matters bearing on the successful use of complex products and services

Requirements:

  • Prior experience in a call centre or in travel (essential)
  • Customer facing consultancy experience (highly desirable)
  • Knowledge of FCTG's corporate business' and how they relate to FCTG

What you'll enjoy:

Culture: you will be employed by an inclusive company that offers a team culture like no other in the industry

Development: Individualised Learning & Development pathway options

Exclusive Staff Discounts: Accessible via our employee-only portal with 350+ of Australia's leading retailers, health and wellness discounts, financial planning advice, employee share plan and more

Travel Discounts: Including family and friends - flights, hotels, tours, cruises, travel insurance and more

Flexibility: Monday to Friday week, business hours with flexible/hybrid options

Brightness of Future: Career opportunities in a network of brands and businesses across the globe

Corporate Health Discounts: Access exclusive discounts on health insurance plans for you and your family with our partner, BUPA, access to internal gym

Mental Health: Support and Employee Assistance Program for staff and family

Social: Regular awards nights, social team-building and industry events, with the opportunity to attend global conferences

Giving Back: Corporate Social Responsibility program supporting nominated charities through Workplace Giving, volunteering and fundraising; paid parental and volunteer leave

Sustainability: The protection of our environment is essential to the future of tourism, as a leading travel group, we have made efforts to affect positive change to the environment

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