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Customer Service Representative
2 months ago
At Willed Law Pty, we're dedicated to making end-of-life planning simple, affordable, and accessible for all Australians.
As a Customer Service & General Office Support professional, you'll play a crucial role in ensuring our clients receive top-notch service while providing administrative support to our office operations.
Key Responsibilities:
* Respond promptly and courteously to client inquiries via phone, email, and live chat, providing accurate information and assistance.
* Handle client requests with empathy and professionalism, ensuring timely resolution and client satisfaction.
* Guide clients through the process of creating Wills.
* Assist in maintaining accurate client records and documentation, ensuring compliance with company policies and procedures.
* Provide general administrative support to the office, including data entry and filing.
Requirements:
* Excellent communication skills, both verbal and written, with a strong ability to empathise and connect with clients.
* Proactive and creative when it comes to problem-solving.
* Very comfortable using computers in a work setting.
* Able to prioritise and multitask in a fast-paced environment.
* Competent and confident with paperwork, process, and completing digital forms.
* Professional and compassionate.
What We Offer:
* A generous remuneration package.
* The opportunity to work in a fast-paced, growing startup environment.
* A supportive and collaborative work culture.
* Important and meaningful work, truly helping people when they need it.
* Great location in Gardenvale, near public transport, gyms, and restaurants.
* Unlimited room for growth as the company expands.
If you're looking for a rewarding career where you can make a difference, please apply now.
Send us a cover letter and your resume to apply for this exciting opportunity.
We look forward to hearing from you"}
