Junior Customer Service Associate

1 week ago

Mackay, Queensland, Australia Burger Urge Full time

Entry-Level Front of House Team Member:

Burger Urge is a vibrant and expanding restaurant chain dedicated to crafting mouthwatering burgers using top-quality local ingredients. With a commitment to exceptional customer service, we are in search of a motivated and proactive Crew Member who can contribute to a positive workplace atmosphere.

Our Mission is not merely to establish a successful restaurant chain or a renowned burger brand; rather, we aspire to create a collective that integrates innovative product design across various sectors, including food, entertainment, and lifestyle.

Our Vision is to transform the food and hospitality landscape, similar to how leading brands have revolutionized their respective industries. We aim to envision a sustainable future for our community, animals, and the environment while delivering exceptional products and experiences that resonate with our values and aspirations.

The Crew Member will play a vital role in ensuring that every customer enjoys a delightful dining experience. Responsibilities include working in a fast-paced setting, taking orders, preparing food, maintaining cleanliness, and managing inventory. Collaboration with fellow team members is essential to ensure efficient and effective service.

Key Responsibilities:

  • Welcoming customers and efficiently processing their orders.
  • Preparing food in accordance with Burger Urge standards, including cooking and assembling menu items.
  • Upholding cleanliness and hygiene standards in all areas of the restaurant.
  • Operating kitchen equipment safely and effectively.
  • Managing cash and credit transactions while keeping accurate sales records.
  • Communicating with team members to ensure timely and accurate order fulfillment.
  • Engaging in training sessions to stay informed about company policies and menu offerings.

Benefits of Joining Burger Urge:

  • Generous employee discounts on menu items and merchandise.
  • Opportunities for career growth and advancement within the company.
  • Strong industry presence ensuring job security.
  • A creative and innovative brand that influences our operational practices.

What We Are Looking For:

  • Strong interpersonal and communication skills.
  • Excellent customer service orientation.
  • Able to thrive in a fast-paced environment.
  • Effective organizational and time management abilities.
  • Previous experience in a quick-service restaurant is a plus but not mandatory.
  • Willingness to work flexible hours, including evenings and weekends.

Essential Requirements:

  • Food Safety Certificate.
  • Valid working rights documentation.
  • Ability to obtain an RSA Certificate within the first month of employment.

If you are a dynamic and enthusiastic individual with a passion for delivering outstanding customer service, we invite you to consider this opportunity. We look forward to welcoming you to our team.

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