Customer Experience Associate

1 week ago


Mackay Regional, Australia Ecologyst Full time
About Ecologyst

We are a clothing company on a mission to decarbonize our supply chain by evolving how we manufacture apparel responsibly in North America.

Job Summary

We are seeking a highly skilled and motivated Customer Experience Specialist to join our team. As a key member of our Customer Experience team, you will be responsible for providing exceptional customer service, meeting online order fulfillment deadlines, and collaborating with our factory team.

Responsibilities
  • Customer Service: Provide exceptional customer service via email, live chats, and in-person interactions.
  • Order Fulfillment: Meet online order fulfillment deadlines, process exchanges and returns, and meet customer needs.
  • Collaboration & Team Work: Work closely with our Educators and factory team to ensure seamless order fulfillment and customer inquiries.
  • Inventory Organization: Assist with organizing inventory, conducting cycle counts, and maintaining a clean and organized workspace.
Requirements
  • Passion for Customer Service: You are passionate about helping people and providing exceptional customer service.
  • Communication Skills: You are a great communicator and can effectively interact with customers and team members.
  • Self-Motivation: You are self-motivated and can work independently, but also as part of a team.
  • Attention to Detail: You are known for your attention to detail and can maintain a clean and organized workspace.
  • Environmental Awareness: You are passionate about the natural world and are motivated to respect, honor, and value life on earth.
What We Offer

We offer a dynamic and supportive work environment, opportunities for growth and development, and a chance to make a positive impact on the environment.



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