Equipment Parts Specialist
5 days ago
About William Adams
We have been a Caterpillar Dealer for almost 100 years, and together with Caterpillar, we've been serving our customers in various industries.
We are seeking an experienced Parts Advisor to join our team in Launceston, Tasmania.
Your Role
You will be responsible for providing excellent customer service, ensuring timely and accurate information regarding parts needs. This is a full-time position offering career growth and development opportunities.
A Day in the Life
- Dealing with front counter enquiries, both face-to-face and over the phone
- Locating Cat spare parts for customers and technicians
- Following up and actioning outstanding jobs related to parts inquiries and customer concerns
- System-based parts interpretation using digital and print resources
- Parts warehousing tasks (receiving, order picking, and dispatch)
- Ensuring company accounts receivable processes are followed for parts sales transactions
- Assisting with display areas and stock cleanliness
About You
To succeed in this role, you'll require:
- Mechanical knowledge and experience in earthmoving and/or automotive
- Exceptional communication skills with a positive attitude
- Proficiency in Microsoft applications
- Experience working on different systems/databases
- Excellent organisational skills to handle multiple tasks
- Knowledge of Caterpillar products (preferred but not essential)
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