Sales Team Lead

5 days ago

Sydney, New South Wales, Australia Tyro Payments Limited Full time

About Tyro Payments Limited

We're a tech company at heart, fostering a diverse and inclusive environment, and a passion for continuous learning has always been one of the most important parts of our company's culture.

Our team of 600+ employees is the lifeblood of our business, and we go to great lengths to ensure a positive and enjoyable employee experience for all. Everyone is committed to delivering great outcomes for our customers, and you will have the chance to change the face of payments and commerce for Australian businesses.

The Role

The Sales Team Lead will oversee and lead a high-performing inside sales team, driving success through effective management, strategic guidance, and team development. This role requires strong sales leadership, operational oversight, and a deep understanding of inside/tele sales dynamics. The Sales Team Lead will ensure that the team meets its sales targets, fosters a collaborative environment, and uses tools and technologies to optimize performance.

Key Responsibilities

  • Lead and manage the inside sales team, including scheduling, training, performance management, and team development.
  • Drive sales performance by setting goals, monitoring progress, and providing timely feedback to sales executives.
  • Utilise Salesforce CRM and phone systems to track sales activities and customer interactions.
  • Implement and manage rostering and workforce planning tools to optimise team efficiency and adherence.
  • Collaborate with the Sales Manager to design and implement sales strategies that align with overall company objectives.
  • Deliver training and support to ensure the team effectively manages the sales pipeline and achieves sales targets.
  • Analyse sales data and metrics to identify areas for improvement and report on team performance.
  • Work closely with other departments to ensure smooth coordination of efforts and efficient resolution of customer issues.

Requirements

  • Considerable experience in inside sales or tele-sales, with at least 2-3 years in a sales leadership role.
  • Proven experience using Salesforce CRM and phone systems.
  • Experience with rostering and workforce management tools is a plus.
  • Strong leadership and people management skills, with a proven track record of leading successful sales teams.
  • Excellent communication and coaching skills, with the ability to motivate and develop a team.
  • Strong analytical skills with experience in sales performance analysis and reporting.

Perks and Benefits

We've worked hard to create an environment that's big on diversity, inclusion, and flexibility, and one that suits the changing needs of our people across Australia. Here are just some of the things our employees love about working here:

  • A hybrid working policy that truly enables you to live your best life.
  • Learning and career development opportunities.
  • 16 weeks paid primary carers leave.
  • 12 weeks paid secondary carers leave.
  • Annual team-based volunteer day.
  • We're a social bunch, we love a weekly team social event, snacks, a selection of craft beer, wine and non-alcoholic beverages, ping pong and video games.
  • Taco Tuesdays.
  • Mental health and wellness initiatives.
  • Personal finance initiatives.

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