Customer Experience Liaison

3 days ago

Laverton, Australia beBeeCustomer Full time $60,000 - $80,000

At Auscol, we play a vital role in the collection of source material for production of reduced carbon emissions biodiesel and Sustainable Aviation Fuel. Our end-to-end supply chain sources and processes edible oils for use in food production and food service, with us closing the loop by upcycling the subsequent Used Cooking Oil. We provide equipment, transport and service solutions for that collection and upcycling, working with an extensive customer base across metropolitan, regional and remote Australia.

We supply storage tanks, operate a fleet of high-tech vacuum collection trucks, and maintain an unrivalled inland and portside processing and bulk storage network. This is done to the highest international standards.

Our commitment to quality and sustainability is reflected in our ISO certification for Safety, Quality & Environment, International Sustainability & Carbon Certification (ISCC), and Feed Safety accreditation (ARA). This gives our customers confidence that their used cooking oil is being managed responsibly and is joining the fight against climate change.

We are seeking a Transport and Customer Service Coordinator to provide administrative, customer service and operational support nationally. Key responsibilities will include:

  • Managing customers' accounts
  • Managing site stocks
  • Keeping a record of customer interaction and details of actions taken
  • Communicating with internal teams to discuss sales and operational targets
  • Generating sales leads, and route planning activities for sales teams
  • Accurate and timely reporting on results

The ideal candidate will have:

  • Proficiency in Microsoft - Outlook, Excel (intermediate), Word and computer literacy, with experience using ERP systems
  • Excellent verbal and written communication skills
  • Strong attention to detail and ability to manage and prioritize tasks effectively
  • High customer and solution focus, with a commitment to delivering exceptional service
  • Ability to work in a fast paced, highly transactional work environment

GrainCorp values diversity and aims to create a workplace where everyone feels included and can realise their full potential. We encourage applications from candidates who share our passion for contributing to the success of a diverse team.

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