Vehicle Service Liaison Specialist

3 days ago

Laverton, Australia beBeeCustomerService Full time $60,000 - $80,000

**Job Overview:**

We are seeking a customer-focused and proactive Service Advisor to join our dynamic team. You will act as a caring liaison between our valued customers and the Service Department, listening to each customer's concerns, understanding their vehicle needs, and addressing them by providing appropriate solutions.

**Key Responsibilities:**

  • Greet customers and promptly address their inquiries and service requests
  • Display extensive knowledge about products and services
  • Document all vehicle issues and requests
  • Communicate with customers about all vehicle problems, including warranty issues, repairs, and maintenance
  • Ensure accurate quotes, costing, and invoicing are provided and recorded
  • Collaborate with technicians to ensure repairs are completed within allocated timeframe
  • Attend to front counter and all service platforms to respond to customer enquiries
  • Raise, process, and close repair orders
  • Provide order numbers to contractors and sublet invoices to dealers

**Required Skills and Qualifications:**

- Previous experience in a similar role within the Automotive industry would be highly regarded

- Experience with Auto I.T. system and Costing is advantageous

- Qualified Diesel/Motor Mechanic preferred

- Excellent Customer Service skills

- Great attention to detail

- Outstanding organisational and interpersonal communication skills

- Adequate knowledge of Automotive or Transport industries

- Flexibility to work outside of regular business hours, including evenings, weekends, and holidays

**Benefits:**

In return, we offer great working conditions, a friendly team environment, an excellent salary package, including generous superannuation, salary sacrifice, corporate health benefits, education support, and long-term employment and career opportunities.

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