Relationship Growth Specialist

As a Client Relationship Manager, you will play a pivotal role in driving business growth and managing customer relationships. This is a highly visible and challenging opportunity that requires strong business acumen, leadership qualities, and the ability to navigate complex client expectations.

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• Account Management: You will be accountable for managing, retaining, and developing insurance accounts/portfolio and driving growth.","
• Client Liaison: Serve as the primary management contact and client liaison, develop 'Trusted Advisor' relationships with CXOs and other key stakeholders.","
• Project Management: Manage client expectations, provide updates to senior management, and participate in steering review meetings.","
• Strategic Initiatives: Identify strategic initiatives that help clients' businesses achieve their goals and drive transformational programs.","
• Thought Leadership: Provide thought leadership/innovation in managing strategic customers.","
• Growth Strategies: Strategize and create a blueprint for increased mindshare and wallet share in respective market segments/portfolios.","
• Customer Satisfaction: Drive growth and customer satisfaction in the accounts/portfolio.","
• Pipeline Development: Drive account mining/penetration strategies and actively manage pipeline for growth and development of the account/portfolio.","
• Commercial Negotiations: Negotiate commercial terms of engagement.","
• Financial Management: Responsible for managing the P&L of portfolio, business planning/budgeting.","
• Collaboration: Work with the delivery team and third-party vendors to ensure that project risks are minimized, and project goals are met.","

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• Revenue Growth: Margin, revenue, client satisfaction, and employee retention.","
• Renewal Win Rates: Renewal win rates and client experience.","

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• Experience: 12+ years of experience in account management, insurance domain, superannuation domain, business development activities in IT service industry with proven track record in managing global and local insurance clients.","
• Business Acumen: Seasoned business development professional with excellent track record in managing, retaining, and developing businesses.","
• Industry Knowledge: Strong knowledge of technology and business segments within the financial services sector.","
• Senior Leadership Connects: Strong connects to senior business and technology leadership in the Insurance accounts.","
• Domain Expertise: Thorough domain knowledge with awareness/expertise in latest digital innovations in the insurance industry.","
• Insurtech Knowledge: Knowledge of leading Insurance IT products in the market and ability to build partnership ecosystem with vendors and Insurtech.","
• Onsite/Offshore Experience: Experience working on onsite/offshore model.","
• Large Project Implementations: Experience in large IT project implementations with good awareness of tools and technologies used in large-scale business.","
• Transformation Solutions: Practitioner mindset towards engaging senior-level executives in transformation solutions.","
• Strategic Thinking: Strategic thinking, confident, and able to plan ahead and stay the course.","
• Proven Track Record: Proven track record of improving business performance and winning deals.","
• Culture Fit: Must be able to navigate a large organization, work in a multi-dimensional matrix, and have the power of persuasion through content and confidence.","
• Teamwork: Ability to work with multi-cultural and geographically distributed teams. Should be a team person and able to lead different teams to a common goal.","
• Communication Skills: Strong negotiation, communication, and facilitation skills.","

At our organization, we offer a dynamic work environment and opportunities for growth and development. If you are a motivated individual with a passion for delivering exceptional results, we encourage you to apply for this exciting opportunity.