Strategic Technology Workflow Lead

2 days ago

Sydney, New South Wales, Australia beBeeTransformation Full time $120,000 - $180,000
Senior Technical Consultant Position

This role reports to the Director of Expert Services and leads a team of technical consultants focused on delivering technology workflow solutions for customers across APAC.

Preferred Location: Sydney, Melbourne, or Singapore.

  • Lead a team of 8–12 technical consultants, fostering growth, enablement, and professional development.
  • Champion customer transformation, ensuring solutions align with business goals and drive measurable outcomes.
  • Guide a customer down a prescriptive solution design and own key technical implementation decision points.
  • Provide strategic and technical leadership to customers, partners, and internal teams.
  • Drive a culture of collaboration, knowledge sharing, and continuous learning within the team.
  • Coordinate work across regional and global teams to ensure alignment and effective delivery.
  • Support business development efforts, including pre-sales, scoping, and proposal development.
  • Partner with internal teams—Product, Sales, Enablement—to align strategy with broader ServiceNow objectives.
  • Develop and refine service offerings, best practices, methodology artefacts, and thought leadership.
Key Performance Measurements
  • Team productivity/utilization and delivery readiness.
  • Customer satisfaction scores and project impact.
  • Talent development and team growth.
  • Readiness and capability building within the team.
  • Driving innovation and adoption in ServiceNow deployments.
  • Cross-geo collaboration effectiveness.
  • A transformation mindset, focused on delivering long-term business impact.
  • Strong communication skills, with the ability to simplify complex concepts.
  • Passion for driving innovation and continuous improvement.
  • Ability to foster collaboration within a diverse, global team.

Additional Information: Travel requirements will vary based on business needs. We are an equal opportunity employer committed to building an inclusive and diverse workplace.

Qualifications

Leadership and People Development

  • Proven leadership experience in a professional services environment.
  • Ability to inspire, mentor, and develop diverse teams in technical and business domains.
  • Experience managing high-performing teams or leading large-scale customer engagements.
  • Strong relationship-building skills with internal teams, partners, and customers.
  • Commitment to fostering an inclusive and equitable workplace, valuing diverse perspectives.
  • Player/Coach mentality.
  • Demonstrated success managing teams to OKRs across a portfolio of customer engagements.

Consulting & Delivery Experience

  • 7+ years in a consulting or professional services role with a focus on enterprise/business transformation solutions.
  • Preferably minimum 3 -5 years in consulting leadership role at a top-tier consulting company or equivalent focused on technology (Digital/SaaS/Enterprise Software) enabled transformations.
  • Strong problem-solving mindset, focused on transformation and measurable business value.
  • Experience with Now Create, Agile frameworks, or similar methodologies.
  • Comfort engaging with senior stakeholders, including C-level executives and business line leaders.

Technical Expertise

  • Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving.
  • Experience with ServiceNow or similar enterprise platforms, preferably in Integrated Risk Management.
  • Willingness to pursue relevant certifications and continuous learning.

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