Key Account Manager – Small Business Development

4 days ago

Australia beBeeRelationship Full time $100,000 - $130,000

Job Title: SMB Client Relationship Manager

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We are seeking a skilled Client Relationship Manager to join our team. As a key member of our Smb Client Management team in Australia, you will be responsible for building strong relationships with HR leaders and key stakeholders from small to medium-sized businesses.

 

Main Responsibilities:

  • Manage a portfolio of SMB clients with an annual value of approximately $1.4m - $1.6m, with a growth target of 7% - 14%
  • Build strong relationships with HR leaders and key stakeholders. Lead consultative account reviews, analysing engagement data to deliver actionable insights
  • Manage renewals with a targeted 93% gross revenue retention through direct commercial management of renewal discussions and negotiation
  • Identify risks and growth opportunities, building retention and upsell strategies
  • Support onboarding and implementation for new clients as needed
  • Represent the company as a trusted partner and brand ambassador at industry events
  • Accurately forecast revenue and client growth, maintaining up-to-date records

 

Requirements:

  • Proven experience of managing B2B SMB or Mid-Market client portfolios, achieving revenue growth targets
  • Experience with running annual and bi-annual account reviews and building client retention plans
  • Strong commercial negotiation skills with experience of managing a volume of renewals and upsells
  • Ability to analyse engagement data and translate insights into client value
  • Confidence working collaboratively with internal teams
  • Strong verbal and written communication skills

 

Interview Process:

  • Telephone interview with our Senior Talent Acquisition Partner
  • Online interview with our Head of Client Success and Senior Strategic Client Relationship Manager
  • Take home presentation task
  • Final stage interview and presentation in our office with our Head of Client Success and Senior Strategic Client Manager

 

We are committed to ensuring an inclusive and accessible recruitment process for all candidates. If you have any specific requirements or need reasonable adjustments at any stage of the recruitment journey, please let us know.

 

We value diversity and believe that it drives innovation. We want all employees to feel comfortable bringing their passion, creativity and individuality to work.

 

Find out more about our approach to talent, technology and what you'll get in return for joining us.

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