Operations Team Manager

2 weeks ago

Melbourne, Victoria, Australia Liberty Financial Group Full time
Operations Team Leader

We're seeking a highly motivated and experienced Operations Team Leader to manage and develop an Operations Support team, providing optimum service to customers and facilitating new business.

About the Role
  • Lead a team of passionate Operations Officers who are the first point of contact for all customers.
  • Coach the team to achieve individual, team, and business objectives.
  • Allocate tasks, upgrade team skills, and ensure a delightful experience for customers.
Key Responsibilities
  • Manage and develop team to achieve business objectives.
  • Allocate daily, weekly, and monthly work tasks.
  • Upgrade team skills and implement training programs.
  • Oversee and decide customer hardship applications.
  • Optimise task timings and release capacity with the Operations Support Team.
  • Enhance the company's reputation.
  • Support broader business in initiatives to improve performance, efficiencies, and customer satisfaction.
Competencies
  • Loves helping customers and team members.
  • Operates with high energy and positivity.
  • Excellent time management skills.
  • Excellent communication skills, both verbal and written.
  • Has great attention to detail and checks data quickly and accurately.
  • Is a fantastic team player, with a can-do attitude and thrives in a dynamic environment.
Experience
  • At least 2 years of experience in leadership.
  • Track record of stakeholder engagement.
  • Extremely strong computer skills, including Excel.
  • Exposure to consumer lending and credit assessments is an advantage.
  • Familiarity with SalesForce systems is an advantage.
About Liberty Financial Group

Liberty Financial Group is an award-winning consumer lender, using innovative risk-based pricing and alternate data sources to provide fairer, better rates for borrowers.

We're a growing company that values diversity and creating a dynamic culture to work in. We offer a competitive package, including a mix of base salary and bonuses.

Why Work with Us?
  • We offer a fantastic formal and on-the-job learning environment to help you excel in this role and support your ongoing professional development.
  • We provide access to a large number of great benefits, including wellness perks, social events, community groups, and opportunities to give back to the community.
  • We're a community of collaborative, innovative, and dedicated lifelong learners who grow, inspire, and achieve amazing things together.

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