Operations Team Manager

2 weeks ago


Melbourne, Victoria, Australia Liberty Financial Group Full time
Operations Team Leader Opportunity

We are seeking a highly motivated and experienced Operations Team Leader to join our team at Liberty Financial Group. As a key member of our Operations Support team, you will be responsible for managing and developing a team of passionate Operations Officers who provide exceptional customer service to our clients.

Key Responsibilities:

  • Lead and develop a high-performing team of Operations Officers
  • Allocate daily, weekly, and monthly work tasks to ensure efficient operations
  • Implement training programs to upgrade team skills and enhance customer experience
  • Oversee customer hardship applications and optimize task timings
  • Enhance the company's reputation through excellent customer service and teamwork

Requirements:

  • At least 2 years of experience in leadership roles
  • Strong computer skills, including Excel and SalesForce
  • Excellent communication and time management skills
  • Experience in consumer lending and credit assessments an advantage

What We Offer:

  • A competitive package including base salary and bonuses
  • A dynamic and collaborative work environment
  • Opportunities for growth and career progression
  • Access to online development courses and training programs
  • A range of wellness benefits, including free counselling, yoga, and meditation classes

We are a community of collaborative, innovative, and dedicated lifelong learners who grow, inspire, and achieve amazing things together. If you are a motivated and experienced leader who is passionate about delivering exceptional customer service, we encourage you to apply for this exciting opportunity.


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