Operations Team Manager
2 weeks ago
We are seeking a highly motivated and experienced Operations Team Leader to join our team at Liberty Financial Group. As a key member of our Operations Support team, you will be responsible for managing and developing a team of passionate Operations Officers who provide exceptional customer service to our clients.
Key Responsibilities:
- Lead and develop a high-performing team of Operations Officers
- Allocate daily, weekly, and monthly work tasks to ensure efficient operations
- Implement training programs to upgrade team skills and enhance customer experience
- Oversee customer hardship applications and optimize task timings
- Enhance the company's reputation through excellent customer service and teamwork
Requirements:
- At least 2 years of experience in leadership roles
- Strong computer skills, including Excel and SalesForce
- Excellent communication and time management skills
- Experience in consumer lending and credit assessments an advantage
What We Offer:
- A competitive package including base salary and bonuses
- A dynamic and collaborative work environment
- Opportunities for growth and career progression
- Access to online development courses and training programs
- A range of wellness benefits, including free counselling, yoga, and meditation classes
We are a community of collaborative, innovative, and dedicated lifelong learners who grow, inspire, and achieve amazing things together. If you are a motivated and experienced leader who is passionate about delivering exceptional customer service, we encourage you to apply for this exciting opportunity.
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