Operations Director

3 weeks ago

Melbourne, Victoria, Australia Team Everywhere Full time
About Team Everywhere

Team Everywhere is an Australian start-up in the BPO space, founded by a team with over 30 years of business experience. Our existing 18-year-old medium-sized business will continue to operate concurrently, and we're making a significant investment to seed Team Everywhere and drive our aggressive 5-year plan to exceed 2,500 employees.

Our Vision

We aim to be a business outsourcer connecting Australian organizations to skilled people globally, enabling businesses to leverage the best global resources at the right price.

Your RoleKey Responsibilities
  • Provide leadership and management to the entire leadership team, both on and offshore.
  • Lead the Compliance and Risk Management team, and Business Analysts.
  • Establish and track performance goals, deliver feedback, and support the professional growth of direct reports.
  • Encourage a culture of collaboration and high performance within the teams.
  • Implement automation tools to minimize manual processes.
  • Streamline communication and collaboration within and across departments.
  • Optimize the allocation of resources and distribution of workloads.
  • Enhance employee training programs to boost productivity.
  • Conduct regular process reviews and incorporate best practices.
  • Promote a culture of continuous improvement and innovation.
  • Oversee and enhance customer service processes and response times.
  • Identify opportunities for process improvement to enhance operational efficiency.
  • Create and maintain standard operating procedures (SOPs) for various internal processes.
  • Monitor and evaluate key performance indicators (KPIs) to drive excellence in operations.
  • Develop and maintain internal reporting and ensure effective service delivery for internal functions.
  • Lead and steer cross-functional projects aimed at enhancing internal operations.
  • Ensure adherence to all relevant regulations and industry standards.
  • Develop and oversee risk management strategies to mitigate potential risks.
  • Collaborate closely with Management and Finance to interpret data and provide actionable insights.
Requirements
  • Bachelor's degree in business administration, management, or a related field.
  • Master's degree preferred.
  • Minimum of 7 years of experience in operations management, with at least 5 years in a leadership role.
  • Strong knowledge of compliance, risk management, and business analysis.
  • Experience with Workday AMS or similar systems.
  • Excellent leadership, communication, and interpersonal skills.
  • Proven ability to drive operational efficiency and continuous improvement.
  • Strong analytical and problem-solving abilities.
  • Project management certification is a plus.
What We Value

We value impact, teamwork, and getting things done. Our mission is to be the partner of choice for corporate growth, by enabling businesses to leverage the best global resources at the right price.

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