Customer Support Professional

2 days ago

Brisbane, Queensland, Australia beBeeSupport Full time $65,000
Role Summary

We are seeking a highly skilled and motivated Customer Support Professional to join our team at Brisbane Airport.

This is an exciting opportunity for someone who thrives in a fast-paced environment and is passionate about delivering exceptional customer service.

You will be the face of our brand, interacting with customers at the rental counter, completing rental bookings, and responding to general customer inquiries.

  • Establish strong relationships with customers by actively listening to their needs and preferences.

  • Demonstrate a thorough understanding of our products and services to determine the best solutions for customers.

  • Communicate clearly and effectively with customers to ensure a smooth and efficient rental process.

  • Process rental bookings accurately and efficiently, ensuring timely completion and minimal delays.

  • Provide exceptional support to customers through various channels, including phone, email, and in-person interactions.

Requirements

To succeed in this role, you will need:

  • A full and valid Australian driver's licence.

  • Availability to work a rotating roster, including weekends, evenings, and public holidays.

  • Experience in customer service, retail, hospitality, or sales is highly regarded.

  • The ability to work in a fast-paced environment while maintaining a high level of attention to detail.

  • Proficiency in using computer systems to manage bookings and rental information.

Perks & Benefits

We offer a range of benefits to support your career growth and well-being, including:

  • A competitive hourly rate.

  • A wellbeing program, including life insurance, discounted health cover, and superannuation options.

  • Access to Perkbox, offering discounts on retail, fitness, cinema, and more.

  • Employee discounts on car rentals across our network.

  • 24/7 Mental Health Support via Employee Assistance Program (EAP).

  • Comprehensive training to help you succeed and grow.

About Us

We are a global leader in mobility solutions, dedicated to moving the future of transportation forward. Our culture is performance-driven, where we encourage and support each other to be at our best through leadership, training, tools, and rewards.

We value diversity, equity, and inclusion within our workforce, consumer base, communities, and supply chain. We are committed to making a positive difference in the lives of our colleagues, customers, and communities.

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