Customer Service and Technical Support Professional

2 days ago

Brisbane, Queensland, Australia beBeeSpecialist Full time $76,515 - $78,000
Technical Support Specialist

We are seeking an experienced and skilled Technical Support Specialist to join our team.

The ideal candidate will have a strong background in technical support, with excellent communication and problem-solving skills. They will be responsible for providing high-quality technical support to customers via phone, email, and chat, as well as troubleshooting complex technical issues.

The successful candidate will have a proven track record of delivering exceptional customer service, with the ability to work effectively in a fast-paced environment. They will also have a strong understanding of technical concepts and principles, with the ability to communicate complex ideas simply and clearly.

Key Responsibilities
  • Provide technical support to customers via phone, email, and chat.
  • Troubleshoot complex technical issues and resolve them in a timely and efficient manner.
  • Develop and maintain knowledge of company products and services, including technical specifications and features.
  • Collaborate with cross-functional teams to ensure seamless delivery of customer service.
  • Participate in ongoing training and professional development to stay up-to-date on industry trends and technologies.
Requirements
  • Bachelor's degree in Computer Science, Information Technology, or related field.
  • Minimum 1+ years of experience in technical support or a related field.
  • Excellent communication and problem-solving skills.
  • Strong understanding of technical concepts and principles.
  • Ability to work effectively in a fast-paced environment.
Benefits

We offer a competitive salary and benefits package, including medical, dental, and vision insurance, as well as a 401(k) matching program.

Our company is committed to employee growth and development, with opportunities for career advancement and ongoing training and education.

About Us

Our company is a leading provider of technical support solutions, with a reputation for delivering exceptional customer service and innovative technology.

We are a dynamic and forward-thinking organization, with a passion for excellence and a commitment to making a positive impact in the world.

How To Apply

If you are a motivated and experienced technical support specialist looking for a new challenge, please submit your resume and cover letter outlining your qualifications and experience.

We thank all applicants for their interest; however, only those selected for an interview will be contacted.

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