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Career Professional

3 weeks ago

Brisbane, Queensland, Australia beBeeCustomerSupport Full time $60,000 - $63,300
Job Title: Career Professional - Customer Support

We are seeking an exceptional individual to fill a Career Professional - Customer Support role. As a key member of our team, you will be responsible for providing top-notch support to customers through various communication channels, ensuring timely and accurate resolutions to their queries.

This is an excellent opportunity for career growth and development in a supportive work environment that encourages professional advancement and lateral transfers. Our focus on talent management and employee well-being makes us an attractive choice for ambitious professionals.

Key Responsibilities:
  • Manage customer inquiries via phone, email, chat, and articles within our Help Centre
  • Handle complex and sensitive customer issues with thorough investigation and resolution
  • Maintain accurate customer account records and process deposits in accordance with fraud control procedures
  • Collaborate with internal teams to report and troubleshoot technical issues
  • Stay informed on product updates and company policies to provide clear guidance to customers
Required Skills and Qualifications:
  • Previous experience in a call centre or customer-focused role
  • Strong problem-solving skills and excellent verbal and written communication skills
  • Confidence in handling complex and sensitive customer matters
  • Proficiency with CRM systems such as Zendesk or Freshdesk is highly desirable
Benefits:
  • A supportive work environment that fosters career growth and development
  • Opportunities for professional advancement and lateral transfers
  • A focus on talent management and employee well-being