Office Operations Manager

11 hours ago

Mount Isa, Queensland, Australia beBeeManagement Full time $80,000 - $100,000

About This Opportunity

Global Express is seeking an experienced leader to manage the day-to-day administration and customer service operations within our Mount Isa branch.

This is a Full Time Permanent Position, Monday to Friday. The ideal candidate will have a strong background in team management, data entry and processing, and reporting.

Key Responsibilities:

  • Manage all branch administration and customer service tasks accurately, consistently, and comprehensively.
  • Supervise the local Administration team to ensure team productivity and performance meets business expectations and standards.
  • Ensure all data entry, processing, and reporting tasks assigned to Administration are attended to promptly, accurately, and within deadlines, with a focus on minimising errors and opportunities for revenue/cost leakage.
  • Oversee branch administration functions to comply with operational standards and KPIs, including that all tasks are attended to promptly, accurately, and in accordance with directives.
  • Lead, instruct, set an example for, and support team members as delegated, including planning and facilitating ongoing training and development of team members to improve productivity, decrease error rates, promote cross-training, maintain morale, mitigate the impact of absences, and reduce staff turnover.
  • Liaise with the Branch Manager to identify and resolve any problems, performance failures, and/or issues relating to procedures or personnel, and actively contribute to process enhancements and improvement.
  • Attend to in-person customer queries to facilitate the best possible customer experience.
  • Align with Global Express' quality standards, disciplines, and policies at all times.
  • Be aware of and enforce compliance with all Occupational Health and Safety requirements and undertake appropriate action to identify and reduce potential risks on an ongoing basis.
  • Attend to other duties as deemed necessary and delegated by Management.
  • Assist with ordering of stationery, uniforms, equipment, and office supplies.

What We Offer

  • A competitive salary above industry standards.
  • Upskilling, training, mentoring, and more to support your career development journey.
  • Fun and practical employee perks and discounts.
  • Flexible work, including work from home.
  • An inclusive parental leave policy that supports all parents & carers.
  • Peer recognition awards acknowledge when you go above and beyond.
  • An inclusive workplace that works for everyone.

Our Culture

We celebrate difference and strive towards creating a diverse and inclusive workplace that gives everyone the chance to contribute to a bigger and brighter future with us.

We welcome and invite applicants of all ages, cultural backgrounds, genders, sexual orientations, people living with disabilities, neurodiverse individuals, and Aboriginal and Torres Strait Islander Peoples to apply.

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